Without question, the nearshore is one of the most exciting areas for call center outsourcing. Fueled by a decline in the popularity of offshore outsourcing, a growing need for geo-redundancy, and massive government investment in the industry, Central and South America are quickly becoming the go-to destination for American and Canadian companies seeking a quality BPO partner at a cost savings.
Benefits of Nearshore Call Centers
Nearshore outsource call centers offer many important benefits, including:
- Geographic proximity, meaning easier travel and management
Similar time zones to North America
- Exceptional English, Spanish and Portuguese speakers
- Massive private and government investment in training, facilities and infrastructure
- Superior cultural alignment with the US and Canada
We Have Outsource Call Center Partners in these Nearshore Countries
The nearshore is rapidly becoming one of the top choices for call center outsourcing.
These call centers offer top customer service and easy travel and management.
|Country||Top Languages||Average Costs|
|El Salvador||English, Spanish||$$|
|The Dominican Republic||English, Spanish||$$|
|Costa Rica||English, Spanish||$$$|
|Puerto Rico||English, Spanish||$$$|
|Argentina||English, Spanish, French, German||$$|
|Brazil||English, Spanish, French, Portuguese||$$|
The Nearshore BPO Industry
The nearshore call center outsourcing industry is booming thanks in part to both private and public investment. Many major companies have been opening massive BPO facilities throughout the region, thanks in part to tax incentives and government investment in infrastructure. Outsourcing is considered an important export, and is being treated as a priority for many nations.
Top Languages Available in Nearshore Call Centers
Our BPO partners in the nearshore can provide voice and non-voice services in the following languages:
The Call Center Workforce in the Nearshore
Call center work is considered an honorable career in nearshore countries, with clear paths for both professional and financial advancement. English is an official language in many countries, and is taught extensively in primary and secondary schools. Additionally, agent training programs are available throughout the region to allow residents to hone their language skills to excel at the craft.
Central and South America also have a close alignment with North American culture. Many of the agents have spent extended time in the United States and Canada, positioning them for unmatched success in their call center career.
Top Nearshore Outsourcing Services
Our nearshore call centers can provide the following inbound and outbound services:
- Inbound Call Center Services
- Outbound Call Center Services
- Omnichannel Call Center Services
- Business Process Outsourcing (BPO) Services
- Customer Service
- Technical Support & Helpdesk
- Reservations & Bookings
- Sales Order Processing
- Lead Qualification
- Customer Retention
- Appointment Scheduling
- Telemarketing & Telesales
- Appointment Setting
- Lead Generation
- Content Moderation
- Market Research & Surveys
- Answering Services
- Social Media
- SMS & Text
- And more!
Our Nearshore outsource call centers have direct experience in the following industries:
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Find out how a major retailer exceeded KPI goals during the busiest months of the year by working with one of our call center partners.