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Outsource Consultants - Call Center Outsourcing

Nearshore Call Centers

Without question, the nearshore is one of the most exciting areas for call center outsourcing. Fueled by a decline in the popularity of offshore outsourcing, a growing need for geo-redundancy, and massive government investment in the industry, Central and South America are quickly becoming the go-to destination for American and Canadian companies seeking a quality BPO partner at a cost savings.

Nearshore Call Centers

Benefits of Nearshore Call Centers

Nearshore outsource call centers offer many important benefits, including:

  • Geographic proximity, meaning easier travel and management
    Similar time zones to North America
  • Exceptional English, Spanish and Portuguese speakers
  • Massive private and government investment in training, facilities and infrastructure
  • Superior cultural alignment with the US and Canada

We Have Outsource Call Center Partners in these Nearshore Countries

The nearshore is rapidly becoming one of the top choices for call center outsourcing.
These call centers offer top customer service and easy travel and management.

Emerging market: these countries are rapidly becoming top destinations for call center outsourcing.
Hot market: these countries are the most popular destinations in the region.
Country Top Languages Average Costs
Mexico English, Spanish $$
El Salvador English, Spanish $$
Jamaica English $$
The Dominican Republic English, Spanish $$
Guatemala English, Spanish $$
Costa Rica English, Spanish $$$
Panama English, Spanish $$
Hot Market
English, Spanish $$
Hot Market
English, Spanish $$
Puerto Rico English, Spanish $$$
Honduras English, Spanish $$
Hot Market
English, Spanish $$
Hot Market
Emerging Market
English $$
Peru English, Spanish $$
Argentina English, Spanish, French, German $$
Chile English, Spanish $$
Paraguay English, Spanish $$
Uruguay English, Spanish $$
Brazil English, Spanish, French, Portuguese $$
Dominica English, French $$
The Bahamas English $$
Grenada English $$

The Nearshore BPO Industry

The nearshore call center outsourcing industry is booming thanks in part to both private and public investment. Many major companies have been opening massive BPO facilities throughout the region, thanks in part to tax incentives and government investment in infrastructure. Outsourcing is considered an important export, and is being treated as a priority for many nations.

Top Languages Available in Nearshore Call Centers

Our BPO partners in the nearshore can provide voice and non-voice services in the following languages:

The Call Center Workforce in the Nearshore

Call center work is considered an honorable career in nearshore countries, with clear paths for both professional and financial advancement. English is an official language in many countries, and is taught extensively in primary and secondary schools. Additionally, agent training programs are available throughout the region to allow residents to hone their language skills to excel at the craft.

Central and South America also have a close alignment with North American culture. Many of the agents have spent extended time in the United States and Canada, positioning them for unmatched success in their call center career.

Recommended BPO Vendors Receive Top Scores in RFP & Selection Process

See how BPO vendors with Outsource Consultants outperformed all other options in a blind RFP, and ended up exceeding KPIs following rollout.

Full Case Study