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Insurance Call Centers

Insurance Call Centers

Does your brand stand out to consumers?

In a sea of insurance options, customers will opt for the insurance providers that offer the best service and seamless experiences. Whether purchasing home, auto, health, or life insurance, consumers want their agents to expertly handle their claims and resolve issues fast.

That’s why more and more leading insurance providers are opting to outsource customer service and sales to expert call center agents trained across insurance industry processes.

Business process outsourcing has long been a great option for insurers looking to lower the cost of call center overhead, but a licensed vendor, leveraging the latest technology, is an even better path toward higher customer satisfaction and increased ROI. With expertly trained insurance agents, your call center can add efficiency to common call center tasks, such as inbound customer calls, policy inquiries, warranty verifications, claims processing, and more.

High-quality customer experiences through an insurance contact center not only generate revenue but also improve customer retention with skilled agents serving your customers.

Want to see how a dedicated insurance call center is different from the rest? Contact Outsource Consultants today — with over 25 years of direct outsourcing industry experience, our call center leadership has spent thousands of hours learning the strengths and specialties of the most experienced insurance call centers.

Let us help you find the call center that fits your requirements at NO charge!

Get a Free Call Center Cost Proposal

Insurance Call Center Services

Commonly Outsourced Tasks in the Insurance Industry

Our call centers routinely provide the following services:

  • Claims processing
  • Inbound customer service
  • Outbound telesales
  • Lead generation and up-selling
  • Telemarketing
  • Live chat support
  • Omnichannel customer support
  • Billing & processing
  • Expert insurance agents ready 24/7

Call Center Compliance

We understand that you often require agents with certain certifications. We have call center partners who hold certifications and licenses in the following areas:

  • HIPAA (Health Insurance Portability and Accountability Act)
  • PCI DSS (Payment Card Industry Data Security Standard)
  • TCPA (Telephone Consumer Protection Act)