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Government Call Centers

Government Call Centers

Looking for government call center services that elevate experiences without breaking the bank?

The biggest challenge for government call center agents is responding effectively to the wide array of potential engagements with local constituents. A greater ability to improve customer service while controlling for costs continues to be a hurdle that government call centers must manage to deliver greater impact.

With high expectations from the public, and the constant pressure to optimize tax dollars, government BPO services help deliver reliable and professional customer service and operational support. By leveraging trusted call center vendors, equipped with leading technology and highly-skilled agents, government agencies are able to rapidly manage every possible scenario.

From emergency response to outbound citizen services, government call centers offer a 24/7, year-round option for local, state, and federal governments to deliver cost-optimized, omnichannel engagements.

Your government agency needs mission-critical services to offer reliable and accurate services —why not trust a proven call center vendor to offer the right processes, right people, and right technology to deliver sophisticated and compliant call center services?

With more than 25 years of experience serving government agencies of all sizes, Outsource Consultants is here to tailor call center services for the unique needs of your organization and its constituents. Contact us today for a risk-free, no-cost consultation to learn more.

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Government Call Center Services

Commonly Outsourced Tasks in the Government Industry

Our call centers routinely provide the following services:

  • Leading omnichannel technologies to elevate customer experience
  • Secure and compliant call center processes
  • At-home or on-premises agents to serve your community
  • Hybrid agent models to meet variable demand, high call volume, and seasonal spikes
  • Omnichannel contact center service
  • Bilingual call center agents (English/Spanish)
  • Inbound & outbound engagement
  • 24-hour call center coverage

Call Center Compliance

We understand that you often require agents with certain certifications. We have call center partners who hold certifications and licenses in the following areas:

  • HIPAA (Health Insurance Portability and Accountability Act)
  • PCI DSS (Payment Card Industry Data Security Standard)
  • TCPA (Telephone Consumer Protection Act)