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Government Call Centers

Government Call Centers

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Constituent expectations keep rising. Budgets don’t.

The biggest challenge for government call center agents is responding effectively to the wide array of potential engagements with local constituents. A greater ability to improve customer service while controlling for costs continues to be a hurdle that government call centers must manage to deliver greater impact.

With high expectations from the public, and the constant pressure to optimize tax dollars, government BPO services help deliver reliable and professional customer service and operational support. By leveraging trusted call center vendors, equipped with leading technology and highly-skilled agents, government agencies are able to rapidly manage every possible scenario.

From emergency response to outbound citizen services, government call centers offer a 24/7, year-round option for local, state, and federal governments to deliver cost-optimized, omnichannel engagements.

Your agency needs reliable, accurate, compliant service delivery. The right partner brings the processes, the people, and the technology to do it at the scale your constituents require.

We score 300+ vetted BPO partners on 100+ performance data points, including public sector experience and security clearance capability, so the shortlist we hand you can meet your procurement requirements. Every partner operates under identical commercial terms with us, so our bias is to the ones that perform. Zero cost to you.

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Government Call Center Services

Commonly Outsourced Tasks in the Government Industry

Our call centers routinely provide the following services:

Constituent inquiry handling and information services
Benefits and program eligibility questions
Emergency and outage response overflow
Appointment scheduling for agency services
Bilingual support (English/Spanish)
Hybrid at-home and on-premises agent models\
24-hour coverage

Outsource Call Center Services

Our BPOs have Government industry experience in inbound and outbound services like:

Call Center Compliance

We understand that you often require agents with certain certifications. We have call center partners who hold certifications and licenses in the following areas:

HIPAA (Health Insurance Portability and Accountability Act)
PCI DSS (Payment Card Industry Data Security Standard)
TCPA (Telephone Consumer Protection Act)
FedRAMP
CJIS
Section 508 accessibility