Thousands of organizations suffer data security breaches each month. In the unfortunate event of compromised data, your organization should look to trusted data breach response agents to reduce your risk, lower breach costs, and serve your customers’ needs.
Without a solid plan in place, the cost of a data breach can be high. Organizations spend an average of $9 million to secure compromised data.
Don’t let that be you.
A quality Incident response plan requires quick and scalable engagement with your customers. Beyond simply notifying your customers of a data breach, call center agents can help answer questions, detail next steps, and provide assurances to your clients during a data breach scenario.
Outsource call center services from a trusted BPO provider are a necessary contingency in the event of a data security incident. By ensuring your customers have the essential information they need — and quickly — you can ensure a data breach stays isolated while customer confidence is secured.
Ensure your organization has:
- Compliant call center services at scale
- Protection against insider threats
- Seamless incident response plans
During a data breach, customers are naturally concerned about the risks. They worry that their information is vulnerable to identity theft. Help ease your customers’ worries and reduce confusion by offering data breach agents, 24/7 that can answer customer questions and resolve issues.
With decades of call center experience, dedicated to helping organizations manage data breach scenarios, Outsource Consultants can optimize your data breach response before it’s too late.
Data Breach Call Center Services
Commonly Outsourced Tasks in the Data Breach Industry
Our call centers routinely provide the following services:
- Handle large call volumes
- 24/7 live agent customer service
- Reduced data breach risk
- Highly-skilled data breach agents
- Omnichannel, outbound engagement
- Multilingual call center agents
Outsource Call Center Services
Our BPOs have Data Breach industry experience in inbound and outbound services like:
Call Center Compliance
We understand that you often require agents with certain certifications. We have call center partners who hold certifications and licenses in the following areas:
- PCI DSS (Payment Card Industry Data Security Standard)
- TCPA (Telephone Consumer Protection Act)