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Education Call Centers

Education Call Centers

The key to attracting more prospective students and increasing enrollment has become your education call center solution. With digital disruption unveiling new approaches to traditional models, the way students connect with their schools has evolved.

Across traditional universities and non-profit institutions, education call center agents can now provide contextual and elevated communication that helps students make informed educational choices.

Whether your institution is focused on lead generation, qualification with warm transfers, appointment setting, or even live-chat support, you need highly-skilled BPO services, tailored to education.

With higher education focused on enriching students with worthwhile experiences — your call center solution must deliver the same quality experiences for your students.

Outsource Consultants partners with highly-experienced domestic, nearshore, and offshore vendors, offering flexible educational call center services with experienced agents in the education sector.

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Education Call Center Services

Commonly Outsourced Tasks in the Education Industry

Our call centers routinely provide the following services:

  • Student enrollment campaigns
  • Lead generation
  • Financial aid support
  • Student hotline
  • Live chat support
  • Qualification with warm transfer

Call Center Compliance

We understand that you often require agents with certain certifications. We have call center partners who hold certifications and licenses in the following areas:

  • PCI DSS (Payment Card Industry Data Security Standard)
  • TCPA (Telephone Consumer Protection Act)