In response to the rapidly changing buyer’s journey, more organizations are turning to consumer product call centers to drive long-term customer loyalty and service.
Discovery happens on social, purchase happens on mobile, and the support question can arrive on either. A good partner handles all of it without the customer noticing the handoff.
Round-the-clock coverage across voice, email, chat, and self-service handles the volume and lowers cost at the same time. Most clients find 30–50% of savings in their existing spend, sometimes over 60%
We score 300+ vetted BPO partners on 100+ performance data points, including product support experience and recall handling, so the shortlist we hand you knows your category. Every partner operates under identical commercial terms with us, so our bias is to the ones that perform. Zero cost to you.
Consumer Products Call Center Services
Commonly Outsourced Tasks in the Consumer Products Industry
Our call centers routinely provide the following services:
- Product questions and usage support
- Warranty registration and claims
- Returns, replacements, and refunds
- Product recall response
- Order status and shipping inquiries
- Retailer and distributor support
- Consumer feedback capture for product teams
Outsource Call Center Services
Our BPOs have Consumer Products industry experience in inbound and outbound services like:
Call Center Compliance
We understand that you often require agents with certain certifications. We have call center partners who hold certifications and licenses in the following areas:
- PCI DSS (Payment Card Industry Data Security Standard)
- TCPA (Telephone Consumer Protection Act)
