June 7, 2021
Perfect Call Center Quiz: Finding the Right Partner for You
We’ve all asked the question: “When will I find the right call center partner?” Maybe you’ve searched endlessly for a BPO partner that felt right. Or you’ve been […]
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May 19, 2021
How Outsourcing Holds the Key to Mitigating US Labor Shortages
Having trouble filling positions that help your business drive revenue and growth? Is your call center scrambling to staff and find qualified agents? Sadly, you’re not alone, as […]
April 26, 2021
BPO Vendor Management Part Three: 3 Key Communication Strategies for BPO Success
In part one and part two of our series, we detailed five tips for targeting better KPIs and the top three training priorities for BPO vendors. Now, in […]
April 12, 2021
BPO Vendor Management Part Two: Your Top 3 Training Priorities
In part one of our series, we detailed five tips for targeting better KPIs with your BPO vendor partner. In part two, we’re focusing on how business leaders […]
March 29, 2021
BPO Vendor Management Part One: Top 5 Tips for Better KPI Performance
Partnering with a BPO vendor is a great way to unlock better experiences for your customer. But not all outsource call center partnerships are created equal — and […]
March 15, 2021
Create Your Perfect Outsource Call Center Bracket
Every March, even the most casual of sports fans turn their attention to the NCAA Men’s Basketball Tournament. Maybe they’re in a bracket pool with their family, co-workers, […]
March 8, 2021
The Cure for BPO Procurement and RFP Headaches: Read This and Call Me in the Morning
What’s that tension building in your temples? It’s been a growing nuisance ever since your company decided to outsource to a new call center partner— and now it […]
February 24, 2021
BPO Industry Veteran Mike Hallowell Joins Outsource Consultants
Saint Louis Park, MN, February 17, 2021 – Mike Hallowell, a veteran of the call center and customer service industry, has joined Outsource Consultants as Executive Vice President […]
February 22, 2021
The 3 “I”s to Empower Your Call Center Supervisors in 2021
For most workers, it’s been almost a year away from the office — and morale is high: 86 percent of remote workers feel less stressed. But for call […]
February 4, 2021
3 Key Advantages of Middle Market Outsource Call Centers
A few years back I needed a plumber, and I didn’t necessarily have the time to spend weeks uncovering and vetting out my options. So I did what […]