Blog

June 15, 2022

Preparing For Supply Chain Bottlenecks With BPO Support

Getting products into consumers’ hands is taking longer than in pre-COVID times. A combination of factors, including concerns with border crossing, labor shortages, and manufacturing slowdowns are wreaking […]

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Customer Service, News & Insights, Outsourcing Strategies

June 6, 2022

4 Ways to Keep Your Remote Agents Engaged

In just a few short years, working remotely has gone from something largely reserved for special situations to an expectation for positions that reasonably allow for it. Before […]

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At-Home Agents, BPO Industry, Call Center Management

May 4, 2022

Elevate Your Outsourcing Partnership, You Should

Even if you haven’t seen the movies, Star Wars has some pretty famous lines that have become staples in popular culture. In addition to being deep and philosophical, […]

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BPO Industry, BPO Partner Selection

April 14, 2022

Outsource Consultants named to FT.com’s Fastest Growing Companies

Saint Louis Park, MN, April 14, 2022 – Outsource Consultants is excited to announce that we are a FT.com The Americas’ Fastest Growing Companies honoree. FT.com revealed that […]

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Company News

March 31, 2022

4 Ways to Reduce CX Outsourcing Costs in 2022

From gasoline to groceries, the United States has been feeling the impact of rising costs. In the outsourcing and customer service industry, wage growth has made it next […]

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At-Home Agents, BPO Industry, BPO Partner Selection, Cost Savings, News & Insights

March 15, 2022

Outsource Consultants Ranks No. 83 on Inc. Magazine’s Midwest Region’s Fastest Growing Private Companies

Saint Louis Park, MN, March 15, 2022 – Outsource Consultants is excited to announce that we are a 2022 Inc. Regionals Midwest honoree. Inc. magazine today revealed that […]

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Company News

March 8, 2022

Rising Wages and the Contact Center Industry

There have been many changes in the global economy over the past year. One common pain point among both clients and BPO providers: wages have been rising steadily […]

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At-Home Agents, BPO Industry, Call Center Management, Cost Savings

February 14, 2022

Find Your Perfect Match with Outsourcing Country Speed Dating

Speed dating allows people to compare many options quickly, so we gathered some “suitors” to do the same with call center locations. Each country has its charms, but […]

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BPO Industry, BPO Partner Selection, Nearshore Outsourcing, Offshore Outsourcing

February 1, 2022

2022 Outsourcing Statistics from UpCity

UpCity, a directory website aimed at facilitating B2B relationships, recently surveyed small businesses in the US and Canada to better understand trends and strategies surrounding outsourcing. The results […]

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BPO Industry

January 26, 2022

Outsourcing Industry Leader Merlin Gackle Joins Outsource Consultants

Saint Louis Park, MN, January 26, 2022 – Outsourcing industry veteran Merlin Gackle has joined the Outsource Consultants team as a Global BPO Matchmaker. Mr. Gackle has spent […]

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Company News