Blog

September 20, 2022

Avoid the Open Enrollment Headache: Get Your Call Centers Ready

Open Enrollment, a time to apply for new health insurance coverage or make changes to existing plans through federal and state government programs, is fast approaching. Each year, […]

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BPO Partner Selection, Outsourcing Strategies

September 1, 2022

3 Reasons to Celebrate Your Call Center Agents This Labor Day

Labor day is a time to show appreciation for all the hardworking staff in or contracted by your company. One often overlooked group, contact center representatives, definitely deserves […]

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Call Center Management, Customer Service

August 16, 2022

For the Fourth Year in a Row, Outsource Consultants Makes the Inc. 5000 List

SAINT LOUIS PARK, MN, August 17, 2022 – Inc. magazine today named Outsource Consultants a member of its annual Inc. 5000 list, the most prestigious ranking of the […]

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Company News

August 15, 2022

Higher Demand For the Medical Industry and Outsourcing Services

As the medical industry experiences higher demand for service and a staffing shortage, outsourcing options have become more pivotal to keeping things running than ever before. Many clinics […]

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BPO Industry, Customer Service, Outsourcing Strategies

July 7, 2022

3 Tips for Retaining Retail Call Center Agents While Cutting Costs

In 2021, retail sales enjoyed an unparalleled growth rate of 14 percent, nearly 5 times the rate seen pre-pandemic. It appears, however, that this consumer spending surge may […]

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BPO Industry, Call Center Management, Cost Savings, Customer Service

June 15, 2022

Preparing For Supply Chain Bottlenecks With BPO Support

Getting products into consumers’ hands is taking longer than in pre-COVID times. A combination of factors, including concerns with border crossing, labor shortages, and manufacturing slowdowns are wreaking […]

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Customer Service, News & Insights, Outsourcing Strategies

June 6, 2022

4 Ways to Keep Your Remote Agents Engaged

In just a few short years, working remotely has gone from something largely reserved for special situations to an expectation for positions that reasonably allow for it. Before […]

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At-Home Agents, BPO Industry, Call Center Management

May 4, 2022

Elevate Your Outsourcing Partnership, You Should

Even if you haven’t seen the movies, Star Wars has some pretty famous lines that have become staples in popular culture. In addition to being deep and philosophical, […]

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BPO Industry, BPO Partner Selection

April 14, 2022

Outsource Consultants named to FT.com’s Fastest Growing Companies

Saint Louis Park, MN, April 14, 2022 – Outsource Consultants is excited to announce that we are a FT.com The Americas’ Fastest Growing Companies honoree. FT.com revealed that […]

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Company News

March 31, 2022

4 Ways to Reduce CX Outsourcing Costs in 2022

From gasoline to groceries, the United States has been feeling the impact of rising costs. In the outsourcing and customer service industry, wage growth has made it next […]

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At-Home Agents, BPO Industry, BPO Partner Selection, Cost Savings, News & Insights