January 18, 2022
The State of the Call Center Industry with Corey Kotlarz
As we enter a new year, Outsource Consultants Founder & President Corey Kotlarz shares his thoughts on the state of the call center industry. Looking back on 2021, […]
Blog
December 27, 2021
Why Content Moderation is More Critical Than Ever in 2022
Guess what? Some content is not king. In fact, lots of content is hurting your brand. That’s why content moderation has been in the news a lot lately—look […]
December 13, 2021
Your CX Holiday Shopping List
As we head into the heart of the holiday season, we’re undoubtedly focused on finding the perfect gifts for family, friends, and the names we drew for Secret […]
November 29, 2021
The Future of Remote Agent Call Centers
Are remote call center agents a part of your future plans? Depending on your industry, the shift to remote environments might be a boon or a bust for […]
November 17, 2021
4 Reasons the BPO Industry Can Be Thankful
Sometimes the most challenging math problem in business is simply the act of counting our blessings. The last 18 months put every industry on their heels — and […]
November 1, 2021
4 “Don’ts” to Improve Your Customer Experience
Want to be terrified? 96% of customers will leave you because of a bad experience with your brand. When things are going well with your customer-facing teams, this […]
October 29, 2021
Outsource Consultants Makes a Second Appearance on the Minneapolis/St. Paul Business Journal’s Fast 50 List
Saint Louis Park, MN, October 29, 2021 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Paul Business Journal Fast 50 honoree for the second […]
October 20, 2021
All Treats, No Tricks: Your Sweet Strategy for Outsource Call Center Selection
As a child, did you have a trick-or-treating strategy to maximize both the quality and quantity of your candy haul? Of course you did; when something is important, […]
October 11, 2021
3 Must-Have Non-Voice Customer Support Strategies
Is the time for talk dead? There’s a healthy debate rolling across businesses that rely on BPO services: what’s the right contact center balance between voice and non-voice […]
October 4, 2021
Five Customer Service Outsourcing Trends to Expect in 2022
This week, businesses across the globe are celebrating customer service week, highlighting the dedicated professionals and the sophisticated processes they leverage to thrill customers. If customer service is […]