Blog

February 24, 2021

BPO Industry Veteran Mike Hallowell Joins Outsource Consultants

Saint Louis Park, MN, February 17, 2021 – Mike Hallowell, a veteran of the call center and customer service industry, has joined Outsource Consultants as Executive Vice President […]

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Company News

February 22, 2021

The 3 “I”s to Empower Your Call Center Supervisors in 2021

By: Outsource Consultants

For most workers, it’s been almost a year away from the office — and morale is high: 86 percent of remote workers feel less stressed. But for call […]

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At-Home Agents, BPO Ownership, Call Center Management

February 4, 2021

3 Key Advantages of Middle Market Outsource Call Centers

By: Outsource Consultants

A few years back I needed a plumber, and I didn’t necessarily have the time to spend weeks uncovering and vetting out my options. So I did what […]

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BPO Industry, BPO Partner Selection

January 19, 2021

3 Myths About Call Center Outsourcing Regions

By: Outsource Consultants

The call center outsourcing industry has always had to buck a few assumptions, whether it be the quality of service provided or the benefits it can deliver. But, […]

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BPO Partner Selection, BPO Industry, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing

December 14, 2020

Onward and Upward – Why 2021 Is Poised to Be a Promising Year for the Contact Center Outsourcing Industry

By: Outsource Consultants

As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, […]

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At-Home Agents, BPO Industry, Cost Savings, Nearshore Outsourcing, News & Insights, Offshore Outsourcing, Philippines

November 9, 2020

3 Emerging Call Center Markets to Consider in 2021

By: Outsource Consultants

Despite the recent BPO market challenges due to the COVID-19 epidemic, the future is still generally bright. The global outsourcing market is expected to exceed $400B by 2027, […]

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BPO Industry, Nearshore Outsourcing

October 23, 2020

Outsource Consultants Makes Minneapolis/St. Paul Business Journal’s 2020 Fast 50 List

By: Outsource Consultants

Saint Louis Park, MN, October 23, 2020 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Paul Business Journal Fast 50 honoree for 2020. The […]

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News & Insights

October 13, 2020

The Better BPO Choice: The Philippines or Nearshore Outsourcing?

By: Outsource Consultants

If you read the blog title and thought, “Great! A quick answer to my question,” I’m sorry. It’s not that simple. The entire BPO industry has been turned upside […]

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BPO Partner Selection, Nearshore Outsourcing, Offshore Outsourcing

September 7, 2020

Politics as Usual? Why the 2020 Election Demands a New Approach to Call Center Procurement

By: Outsource Consultants

It’s not up for debate—the 2020 election season is upon us, and November 3rd will be here before you know it. So what does your political call center […]

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BPO Industry

August 18, 2020

Outsource Consultants Makes Inc. 5000 List for the Second Year in a Row

By: Outsource Consultants Team

Saint Louis Park, MN, August 18, 2020 – Inc. Magazine recently published its 2020 Inc. 5000 list, a ranking of the fastest-growing companies in the United States. Call […]

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Company News