January 19, 2021
3 Myths About Call Center Outsourcing Regions
The call center outsourcing industry has always had to buck a few assumptions, whether it be the quality of service provided or the benefits it can deliver. But, […]
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December 14, 2020
Onward and Upward – Why 2021 Is Poised to Be a Promising Year for the Contact Center Outsourcing Industry
As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, […]
November 9, 2020
3 Emerging Call Center Markets to Consider in 2021
Despite the recent BPO market challenges due to the COVID-19 epidemic, the future is still generally bright. The global outsourcing market is expected to exceed $400B by 2027, […]
October 23, 2020
Outsource Consultants Makes Minneapolis/St. Paul Business Journal’s 2020 Fast 50 List
Saint Louis Park, MN, October 23, 2020 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Paul Business Journal Fast 50 honoree for 2020. The […]
October 13, 2020
The Better BPO Choice: The Philippines or Nearshore Outsourcing?
If you read the blog title and thought, “Great! A quick answer to my question,” I’m sorry. It’s not that simple. The entire BPO industry has been turned upside […]
September 7, 2020
Politics as Usual? Why the 2020 Election Demands a New Approach to Call Center Procurement
It’s not up for debate—the 2020 election season is upon us, and November 3rd will be here before you know it. So what does your political call center […]
August 18, 2020
Outsource Consultants Makes Inc. 5000 List for the Second Year in a Row
Saint Louis Park, MN, August 18, 2020 – Inc. Magazine recently published its 2020 Inc. 5000 list, a ranking of the fastest-growing companies in the United States. Call […]
August 3, 2020
Prepare for Take-off – Maximize ROI During the Travel Industry’s Awakening
The travel industry has seen an otherwise busy vacation season stifled by the global COVID pandemic. And now that many customers are primed (and overdue) for some R&R, […]
July 13, 2020
4 Ways Retailers Can Cut Costs and Improve the Customer Experience
Fortune may favor the bold, but pandemics generally don’t favor incumbents. With retailers struggling amidst the global effects of COVID-19, more and more organizations will be forced to […]
June 22, 2020
Reduce Your Call Center Costs While Improving CX
Want to know what your call center has in common with all the others? They’re looking to cut costs. Want to know what you can do to surpass […]