Blog

Why Geo-Redundancy is Key to Successful Outsourcing Strategy

November 17, 2023

Why Geo-Redundancy is Key to a Successful Outsourcing Strategy

In today’s interconnected world, businesses face many challenges that can disrupt call center operations and make it difficult to run smoothly. To mitigate these risks, proactive organizations are […]

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BPO Industry, BPO Partner Selection, Nearshore Outsourcing, Offshore Outsourcing, Outsourcing Strategies

October 25, 2023

Checking in on the South African BPO Industry

South Africa has long been a popular outsourcing destination for European companies due to its proximity, cost-effectiveness, and skilled workforce. However, US companies over the last few years […]

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BPO Industry, News & Insights, Offshore Outsourcing

September 6, 2023

The New Generation of Call Center Agents

As more Generation Z employees join the workforce, call centers and their clients are noticing a shift in worker attitudes. This new generation, often referred to as Gen […]

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BPO Industry, Call Center Management, News & Insights

August 31, 2023

Outsource Consultants Makes a Fourth Appearance on the Minneapolis/St. Paul Business Journal’s Fast 50 List

Saint Louis Park, MN, August 31, 2023 – For the fourth year in a row, Outsource Consultants is proud to announce that we are a Minneapolis/St. Paul Business […]

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Company News

August 21, 2023

Checking In on the Mexican Call Center Industry

In recent years, Mexico has experienced significant BPO industry growth, largely due to its close proximity and strong economic ties with the United States. While both countries’ economies […]

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BPO Industry, Nearshore Outsourcing, News & Insights

August 15, 2023

Outsource Consultants Makes the Inc. 5000 List for the Fifth Year in a Row!

Saint Louis Park, August 15, 2023 – Today, Inc. magazine bestowed the prestigious honor of being a member of its annual Inc. 5000 list upon Outsource Consultants. This […]

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Company News

August 7, 2023

4 Ways to Reduce CX Outsourcing Costs

This post was originally published on 3/31/2022 and has been updated to reflect the latest information, stats, and trends. From housing to groceries, the United States has been […]

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BPO Industry, Call Center Management, Cost Savings, News & Insights

August 1, 2023

Retailers, the Holiday Season is Coming. Are You Equipped to Handle the Call Volume Spike?

The holiday season is approaching fast and most retail companies are preparing now for “all hands on deck” to handle their peak customer traffic, from contact centers, online, […]

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Customer Service

July 25, 2023

The Power of AI Technology and the Call Center Industry

As artificial intelligence has become a driving force for change in various industries, the call center industry is no exception. With its ability to mimic human intelligence and […]

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BPO Industry, Call Center Management, Customer Service, Outsourcing Strategies

June 21, 2023

We Asked Our African BPO Partners: How to Foster a Strong Outsourcing Relationship

In today’s global economy, outsourcing has become a common practice for many businesses. Whether for customer service, technical support, or data entry, outsourced call centers can provide significant […]

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BPO Industry, BPO Partner Selection, Offshore Outsourcing, Outsourcing Strategies