April 12, 2021
BPO Vendor Management Part Two: Your Top 3 Training Priorities
In part one of our series, we detailed five tips for targeting better KPIs with your BPO vendor partner. In part two, we’re focusing on how business leaders […]
Blog
March 29, 2021
BPO Vendor Management Part One: Top 5 Tips for Better KPI Performance
Partnering with a BPO vendor is a great way to unlock better experiences for your customer. But not all outsource call center partnerships are created equal — and […]
March 15, 2021
Create Your Perfect Outsource Call Center Bracket
Every March, even the most casual of sports fans turn their attention to the NCAA Men’s Basketball Tournament. Maybe they’re in a bracket pool with their family, co-workers, […]
March 8, 2021
The Cure for BPO Procurement and RFP Headaches: Read This and Call Me in the Morning
What’s that tension building in your temples? It’s been a growing nuisance ever since your company decided to outsource to a new call center partner— and now it […]
February 24, 2021
BPO Industry Veteran Mike Hallowell Joins Outsource Consultants
Saint Louis Park, MN, February 17, 2021 – Mike Hallowell, a veteran of the call center and customer service industry, has joined Outsource Consultants as Executive Vice President […]
February 22, 2021
The 3 “I”s to Empower Your Call Center Supervisors in 2021
For most workers, it’s been almost a year away from the office — and morale is high: 86 percent of remote workers feel less stressed. But for call […]
February 4, 2021
3 Key Advantages of Middle Market Outsource Call Centers
A few years back I needed a plumber, and I didn’t necessarily have the time to spend weeks uncovering and vetting out my options. So I did what […]
January 19, 2021
3 Myths About Call Center Outsourcing Regions
The call center outsourcing industry has always had to buck a few assumptions, whether it be the quality of service provided or the benefits it can deliver. But, […]
December 14, 2020
Onward and Upward – Why 2021 Is Poised to Be a Promising Year for the Contact Center Outsourcing Industry
As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, […]
November 9, 2020
3 Emerging Call Center Markets to Consider in 2021
Despite the recent BPO market challenges due to the COVID-19 epidemic, the future is still generally bright. The global outsourcing market is expected to exceed $400B by 2027, […]