April 11, 2023
Helping Call Center Agents Through Technology Upgrades
Part of working in the call center industry is being up-to-date on new technology that improves customer service. Unfortunately, sometimes we get a little caught up in the […]
Blog
March 28, 2023
Outsource Consultants Again Named One of FT.com’s Fastest Growing Companies
Saint Louis Park, MN, March 28, 2023 – Outsource Consultants is once again honored to have made the fourth annual Financial Times ranking of The Americas’ Fastest-Growing Companies. […]
March 9, 2023
4 Ways to Maintain Agent Morale While Returning to the Office
During the COVID-19 pandemic, work-from-home models spread throughout the call center industry. Some BPO providers were fortunate enough to have a remote work infrastructure in place before the […]
February 28, 2023
Outsource Consultants Ranks on Inc. Magazine’s List of the Midwest Region’s Fastest-Growing Private Companies
SAINT LOUIS PARK, MN, February 28, 2023 – Outsource Consultants is excited to announce that we are a 2023 Inc. Regionals Midwest honoree. Inc. magazine today revealed that […]
January 19, 2023
The New BPO Choice: African Countries for Offshore Outsourcing
If your company isn’t currently feeling the sting of rising outsourcing costs, consider yourself incredibly lucky. The United States is at the epicenter of the issue, where the […]
December 15, 2022
Mitigating Attrition: How to Keep Agents Happy in 2023 and Beyond
Companies around the world have had difficulty recruiting and retaining staff members in recent years. In the wake of The Great Resignation, employees left their current positions in […]
November 15, 2022
Labor Crisis Management: Contact Center Strategies to Curb the Crunch
Keeping call centers adequately staffed in 2022 has been, to put it lightly, a challenge. Keeping them staffed without incurring additional costs? Next to impossible. Welcome to the […]
November 10, 2022
Outsourcing Spotlight: Veteran-Owned Call Centers
On the 11th hour of November 11th, World War I came to a close with the Armistice of Germany. This led to the creation of the Armistice day […]
October 31, 2022
What Do Your Halloween Preferences Say About Your Outsourcing Ghouls?
Beware. All Hallow’s Eve is upon us once again. What started as a somber religious holiday has largely morphed into a secular blowout that provides an annual bump […]
October 28, 2022
Outsource Consultants Makes a Third Appearance on the Minneapolis/St. Paul Business Journal’s Fast 50 List
Saint Louis Park, MN, October 28, 2022 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Paul Business Journal Fast 50 honoree for the third […]