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Outsource Consultants - Call Center Outsourcing
Languages available in Colombian call centers: EnglishSpanish • And more!

Call Centers in Colombia

Are you looking for an outsource call center in Colombia?

Let us simplify your search and help you find a BPO partner that will improve your customer service and save you up to 50%. We’ll find you a pre-screened, heavily vetted Colombian outsource contact center that matches your exact specifications, and we’ll do it at no cost to you.

Get started with a free cost proposal!

Benefits of Colombian Call Centers

  • Colombia is an emerging market, offering top quality at lower price points.
  • Colombian Spanish is considered the lowest accent dialect, making it a superior choice for Spanish voice support.
  • Recent and planned investment from the public and private sectors is raising the bar on technology and infrastructure, especially in major cities like Bogota.
Save Up To 50%!

Outsource Call Centers

Colombian Call Centers

If your company is searching for a call center and is considering nearshore outsourcing, we recommend you consider a Colombian call center. The primary locations for call centers in Colombia are Medellín and the capital city of Bogotá. Medellín has been called one of the most innovative cities in South America due to its recent advances in politics, education and social development. In addition to being one of the best cities to live in in South America1, Medellin has two major airports. A flight from Miami, Florida to Medellin or Bogotá takes just three and a half hours. Both thriving cities are preferred business destinations in South America, and have won prestigious awards due to their development of the cities.2

Outsource Call Center Industry

The Call Center Industry in Colombia

The call center industry in Colombia is experiencing exceptional growth, backed by investment from both the private and public sectors.

Massive tech companies like Amazon3 and Hubspot4 have chosen to establish major presences in Colombia, bringing infrastructure development and economic strength to the area. Additionally, the Colombian government is dedicated to growth in the IT industry, aiming to bring further prosperity to the region.5

The call and contact center presence in Colombia is a mixture of major providers that have chosen to open operations in Bogota and Medellín, as well as a strong network of mid-market BPO providers providing exceptional service at a lower price point.

Colombia Call Center Agent

The Colombian Call Center Workforce

The call center agents in Colombia are highly educated, and many of them have lived and studied in the United States. This gives Colombian call center agents superior English skills, as well as a strong cultural affinity for the US & Canada. Additionally, Colombian Spanish is considered the lowest accent dialect, making Colombian agents a perfect choice for supporting Spanish-speaking users from all over the world.

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History of Call Centers in Colombia

Beginning in 1981, Colombia became a destination for United States companies looking to outsource in Latin America. In fact, according to a study by World Bank economists, it was one of the very first countries to benefit as the practice became common.6

Demand for outsourcing in the country diminished somewhat after the initial wave, but in 2013 Colombia started receiving attention as a prime destination again. In that year, Inter-American Development Bank named the country “a hidden jewel” for outsourcing in Latin America.6

As stronger relationships formed between Colombia and foreign investors, government officials sought to find ways to remain a lucrative choice. In 2021, Colombia and the United States began formulating the Double Standard Agreement. This agreement allowed US investors and companies to continue to outsource without the fear of being taxed by both countries.7

1981

According to a study done by World Bank economists, Colombia became one of the earliest countries to benefit from the first wave of outsourcing.

2013

Inter-American Development Bank named Colombia “a hidden jewel” for outsourcing in Latin America.

2021

The Double Taxation Agreement began to take shape between Colombia and the United States, safeguarding foreign investors from being taxed by both countries.

Quick Facts: Colombian Outsourcing

Average Cost Savings 50%
Market Maturity Established
Hot Market Yes
Regions South America, Nearshore
Population 48,168,996
Area 439,736 sq. miles

Major Outsourcing Cities in Colombia

City Current Local Time Flight Times
San Francisco Chicago New York
Bogota08h 06m05h 54m05h 28m
Medellin07h 48m05h 37m05h 15m
Barranquilla07h 27m05h 02m04h 36m

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