Colombian Call Centers
If your company is searching for a call center and is considering nearshore outsourcing, we recommend you consider a Colombian call center. The primary locations for call centers in Colombia are Medellín and the capital city of Bogotá. Medellín has been called one of the most innovative cities in South America due to its recent advances in politics, education and social development. In addition to being one of the best cities to live in in South America1, Medellin has two major airports. A flight from Miami, Florida to Medellin or Bogotá takes just three and a half hours. Both thriving cities are preferred business destinations in South America, and have won prestigious awards due to their development of the cities.2
The Call Center Industry in Colombia
The call center industry in Colombia is experiencing exceptional growth, backed by investment from both the private and public sectors.
Massive tech companies like Amazon3 and Hubspot4 have chosen to establish major presences in Colombia, bringing infrastructure development and economic strength to the area. Additionally, the Colombian government is dedicated to growth in the IT industry, aiming to bring further prosperity to the region.5
The call and contact center presence in Colombia is a mixture of major providers that have chosen to open operations in Bogota and Medellín, as well as a strong network of mid-market BPO providers providing exceptional service at a lower price point.
The Colombian Call Center Workforce
The call center agents in Colombia are highly educated, and many of them have lived and studied in the United States. This gives Colombian call center agents superior English skills, as well as a strong cultural affinity for the US & Canada. Additionally, Colombian Spanish is considered the lowest accent dialect, making Colombian agents a perfect choice for supporting Spanish-speaking users from all over the world.
History of Call Centers in Colombia
Beginning in 1981, Colombia became a destination for United States companies looking to outsource in Latin America. In fact, according to a study by World Bank economists, it was one of the very first countries to benefit as the practice became common.6
Demand for outsourcing in the country diminished somewhat after the initial wave, but in 2013 Colombia started receiving attention as a prime destination again. In that year, Inter-American Development Bank named the country “a hidden jewel” for outsourcing in Latin America.6
As stronger relationships formed between Colombia and foreign investors, government officials sought to find ways to remain a lucrative choice. In 2021, Colombia and the United States began formulating the Double Standard Agreement. This agreement allowed US investors and companies to continue to outsource without the fear of being taxed by both countries.7
According to a study done by World Bank economists, Colombia became one of the earliest countries to benefit from the first wave of outsourcing.
Inter-American Development Bank named Colombia “a hidden jewel” for outsourcing in Latin America.
The Double Taxation Agreement began to take shape between Colombia and the United States, safeguarding foreign investors from being taxed by both countries.
Major Outsourcing Cities in Colombia
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Our Colombian outsource call centers have direct experience in the following industries:
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