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Broadband & Wireless Call Centers

Broadband and Wireless Call Centers

Across one of the most competitive industries, broadband and wireless providers are eager to capitalize on any advantage that separates them from their competitors. Beyond product bundles, pricing, and territory, one of the most powerful advantages is customer service, with 61 percent of consumers saying they would switch providers after a poor customer experience.

That’s why, to expertly juggle current customer service and outbound engagement, more organizations are relying on broadband and wireless BPO services, offering scalable and efficient outreach to delight and engage customers and prospects alike.

Broadband and wireless call center agents can simultaneously manage your high call volumes and technical support, reduce wait times across peak call hours, and drive the engine of your customer acquisition and retention campaigns.

Wireless and broadband companies face one of the hardest challenges: securing customer loyalty. Many consumers will jump from one carrier to the next, in search of more seamless customer experiences across customer touchpoints. A call center environment, dedicated to your broadband and wireless services, ensures that you’re able to reach customers at the right place and right time to secure long-lasting customer relationships.

Skilled call center agents, tailored to the broadband and wireless industry, can elevate your organization’s call center playbook, connecting to new and existing customer segments and attracting more profitable relationships with residential and business customers.

So if you’re serious about better broadband and wireless customer service, Outsource Consultants can deliver industry recommendations from decades of experience, as well as side-by-side cost comparisons to help you select the best BPO vendor for your organization.

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Broadband and Wireless Call Center Services

Commonly Outsourced Tasks in the Broadband and Wireless Industry

Our call centers routinely provide the following services:

  • New customer acquisition
  • Telesales (inbound and outbound)
  • Customer lifecycle management
  • Billing and order entry
  • Customer and technical support
  • Cross-Sales/Up-Sells

Call Center Compliance

We understand that you often require agents with certain certifications. We have call center partners who hold certifications and licenses in the following areas:

  • PCI DSS (Payment Card Industry Data Security Standard)
  • TCPA (Telephone Consumer Protection Act)