Telecom and cable providers must meet growing demands if they want to keep existing customers.
That’s because cable and telecom subscribers are known to change providers often, opting for new packages and lower rates year-over-year.
That’s why more and more providers are turning to telecom and cable call center support to improve retention rates with existing customers and increase acquisition across residential and business leads.
But finding the right contact center partner isn’t easy — as many vendors lack the direct technical expertise at driving results for telecom and cable organizations. Luckily, Outsource Consultants boasts more than a generation of experience connecting qualified and skilled call center agents to the organizations that need them most.
Our telecom and cable customers have acquired millions of new customers through the BPO services that have helped provide engaging and informative communications that meet the rising demands of the modern consumer.
Whether it’s new service requests, renewals, customer support, or lead gen, our call center agents will help you acquire new customers, retain existing customers, and increase customer satisfaction.
Our call center vendors and their expert agents support all of these platforms:
- Telephony (Local and Long Distance)
- Network Services
- High-Speed Internet
- Television (Cable and Satellite)
Let us leverage our outsourcing industry experience to connect you with the most experienced cable and outsource telecommunications call center partner— at NO charge!
Telecom & Cable Call Center Services
Commonly Outsourced Tasks in the Telecom & Cable Industry
Our call centers routinely provide the following services:
- Telesales (inbound and outbound)
- Customer retention support
- 24/7 customer call services
- Live chat support
- Technical support
- Billing support
- Upsell, cross-sell, and bundling
- Multilingual call center agents
Outsource Call Center Services
Our BPOs have Telecom & Cable industry experience in inbound and outbound services like:
- Inbound Call Center Services
- Outbound Call Center Services
- Omnichannel Call Center Services
- Business Process Outsourcing (BPO) Services
- Customer Service
- Technical Support & Helpdesk
- Sales Order Processing
- Lead Qualification
- Customer Retention
- Appointment Scheduling
- Telemarketing & Telesales
- Appointment Setting
- Lead Generation
- Content Moderation
- Answering Services
- Social Media
- Live Chat
- SMS & Text
- And more!
Call Center Compliance
We understand that you often require agents with certain certifications. We have call center partners who hold certifications and licenses in the following areas:
- PCI DSS (Payment Card Industry Data Security Standard)
- TCPA (Telephone Consumer Protection Act)