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Languages available in Jamaican call centers: English • And more!

Call Centers in Jamaica

Are you looking for an outsource call center in Jamaica?

Let us simplify your search and help you find a BPO partner that will improve your customer service and save you up to 50%. We’ll find you a pre-screened, heavily vetted Jamaican outsource contact center that matches your exact specifications, and we’ll do it at no cost to you.

Get started with a free cost proposal!

Benefits of Jamaican Call Centers

  • Highly-skilled, English-speaking agents
  • World-leading customer service
  • Strong cultural ties to the U.S.
Save Up To 50%!

Outsource Call Centers

Jamaican Call Centers

As a leader across the Caribbean region for business process outsourcing (BPO) investment, Jamaica is an ideal location for organizations seeking a nearshore partner location.

Known worldwide for its exemplary tourist sector, Jamaica is extending the relaxing destination as a corporate-minded location for BPO investment.

And with many direct flights from cities like Miami, Houston, or New York in less than four hours, Jamaica is a call center location that can be easily supervised abroad.

You would be hard-pressed to find objections to putting down call center roots in the beautiful island nation — and with ease of access to markets in the U.S. and Canada, plus traditional outsourcing cost savings, business leaders don’t have to forego convenience for the privilege of a paradisiacal backdrop.

Outsource Call Center Industry

The Call Center Industry in Jamaica

Jamaica has made a concerted effort to create an economic environment that can nurture the call center industry and help flourish nearshore growth. By continually incentivizing outside investment, Jamaica has signaled a long-term commitment to support call center operations.

Jamaica offers a diverse and modernized transportation system, with ample electrical and telecommunication infrastructures, forged by the bustling tourism sector. In an effort to lower the cost to access these benefits, Jamaica has shepherded a decade-long effort to deregulate their industries for lower costs to nearshore investors.

Seen as an emerging marketplace for call center operations, Jamaica boasts an unbridled, free-market economy that will continue to attract call center organizations.

Jamaica Call Center Agent

The Call Center Workforce in Jamaica

Jamaica offers a diverse and highly affable talent pool, supported by skilled agents with direct customer service experience from previous roles in the tourism and hospitality sectors.

The island nation also offers a diverse population of highly-fluent English speakers. Other languages, such as Spanish and French, are also quite common for Jamaican residents.

True to reputation, few countries can offer nearshore agents as well equipped to deal with the demands of customer challenges in real-time, offering expedient and highly-satisfactory resolutions to customer engagements.

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Quick Facts: Jamaican Outsourcing

Average Cost Savings 50%
Market Maturity Established
Regions Nearshore, Caribbean
Population 2,961,167
Area 4,244 sq. miles

Major Outsourcing Cities in Jamaica

City Current Local Time Flight Times
San Francisco Chicago New York
Kingston06h 38m04h 02m03h 39m
Montego Bay06h 29m03h 55m03h 36m
Sandy Bay06h 28m03h 55m03h 36m

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