Jamaican Call Centers
As a leader across the Caribbean region for business process outsourcing (BPO) investment, Jamaica is an ideal location for organizations seeking a nearshore partner location.
Known worldwide for its exemplary tourist sector, Jamaica is extending the relaxing destination as a corporate-minded location for BPO investment.
And with many direct flights from cities like Miami, Houston, or New York in less than four hours, Jamaica is a call center location that can be easily supervised abroad.
You would be hard-pressed to find objections to putting down call center roots in the beautiful island nation — and with ease of access to markets in the U.S. and Canada, plus traditional outsourcing cost savings, business leaders don’t have to forego convenience for the privilege of a paradisiacal backdrop.
The Call Center Industry in Jamaica
Jamaica has made a concerted effort to create an economic environment that can nurture the call center industry and help flourish nearshore growth. By continually incentivizing outside investment, Jamaica has signaled a long-term commitment to support call center operations.
Jamaica offers a diverse and modernized transportation system, with ample electrical and telecommunication infrastructures, forged by the bustling tourism sector. In an effort to lower the cost to access these benefits, Jamaica has shepherded a decade-long effort to deregulate their industries for lower costs to nearshore investors.
Seen as an emerging marketplace for call center operations, Jamaica boasts an unbridled, free-market economy that will continue to attract call center organizations.
The Call Center Workforce in Jamaica
Jamaica offers a diverse and highly affable talent pool, supported by skilled agents with direct customer service experience from previous roles in the tourism and hospitality sectors.
The island nation also offers a diverse population of highly-fluent English speakers. Other languages, such as Spanish and French, are also quite common for Jamaican residents.
True to reputation, few countries can offer nearshore agents as well equipped to deal with the demands of customer challenges in real-time, offering expedient and highly-satisfactory resolutions to customer engagements.
Major Outsourcing Cities in Jamaica
| City | Current Local Time | Flight Times | ||
|---|---|---|---|---|
| San Francisco | Chicago | New York | ||
| Kingston | 06h 38m | 04h 02m | 03h 39m | |
| Montego Bay | 06h 29m | 03h 55m | 03h 36m | |
| Sandy Bay | 06h 28m | 03h 55m | 03h 36m | |
Industry Experience
Our Jamaican outsource call centers have direct experience in the following industries:
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