Every day, we are becoming more and more dependent on technology. Whether it’s a computer application, a mobile app, or a smart device, we expect it to function as expected. When it doesn’t, it can negatively impact our ability to work, manage our household, or enjoy our lives.
When your customers are experiencing technical issues, it’s important to resolve them as quickly as possible. When customers contact your tech support team they are already unhappy, so first call resolution is absolutely critical. Issues can arise at any time, so it’s important to provide a support center that’s available 24/7/365.
Outsourcing your help desk support to an experienced tech support call center can create a skilled extension of your support team, at a fraction of the cost.
Whether you need on-demand application support or general outsourced IT services, providing exceptional customer service levels is a fundamental requirement for your company’s success.
Technical support call center services
- General technical support services.
- Identification of the customer’s specific issue.
- Providing step-by-step solutions, and assisting the customer as they perform them
- Verifying that the problem has been corrected.
- Improve customer retention.
Our Technical Support & Helpdesk Call Center Partners
Smart technical support outsourcing starts with selecting the right provider. The help desk call center outsourcing companies we work with have years of experience providing tech support to customers, and are skilled at quickly identifying and resolving your customer’s issues. They know how to get your customers back to their lives, and they can do it at a cost savings of up to 50% – 70% with a nearshore or offshore BPO provider!
Our partners can support your customers across every channel, including voice, email, live chat, social media and SMS, and have direct experience in the following industries:
Retail Company Exceeds KPI Goals through the Holiday Season
Find out how a major retailer exceeded KPI goals during the busiest months of the year by working with one of our call center partners.