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Call Centers in The Dominican Republic

Are you looking for an outsource call center in The Dominican Republic?

Let us simplify your search and help you find a BPO partner that will improve your customer service and save you up to 50%. We’ll find you a pre-screened, heavily vetted Dominican outsource contact center that matches your exact specifications, and we’ll do it at no cost to you.

Get started with a free cost proposal!

Benefits of Dominican Call Centers

  • High economic stability
  • Close ties to the United States
  • Multilingual agents
Save Up To 50%!

Outsource Call Centers

Dominican Call Centers

Few countries offer customer service leaders a combination of benefits as unique as the Dominican Republic.

With a multilingual workforce situated in a coveted nearshore location, the Dominican Republic provides cost-effective business process outsourcing (BPO) services from a talent pool of multilingual agents, with strong fluency in Spanish, English, and French.

From an idyllic island backdrop, the Dominican Republic is localized in Santo Domingo, which is home to over 2 million residents. The growing prevalence of the industry across LATAM is drawing the nation’s best talent to nearshore contact centers.

Outsource Call Center Industry

The Call Center Industry in the Dominican Republic

With the help of both the public and private sectors, the Dominican Republic has built one of the more impressive telecommunication systems in the region. And the local government has only increased the rate of infrastructure projects in 2020 to help support call center operations.

With strong benefits that favor international businesses, the Dominican Republic is an exceptional nearshore location, as the country’s government consistently favors business-friendly legislation to lower taxes and entice corporate investment.

With an influx of foreign capital and call center operations, the Dominican Republic offers one of the stronger economic foundations in the region.

Dominican Republic Call Center Agent

The Call Center Workforce in the Dominican Republic

While many Latin American countries have historically struggled to raise the skills of their talent pool to meet the demands of call center leaders, the Dominican Republic has largely succeeded in bringing highly-educated workers with applicable skills to the industry.

Dominican workers already possess a strong cultural affinity with the U.S., with many workers being previous residents or visitors to the United States, as well as bilingual fluency that makes conversational service in both English and Spanish quite common.

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Quick Facts: Dominican Outsourcing

Average Cost Savings 50%
Market Maturity Established
Regions Nearshore, Caribbean
Population 10,847,910
Area 18,792 sq. miles

Major Outsourcing Cities in The Dominican Republic

City Current Local Time Flight Times
San Francisco Chicago New York
Santo Domingo07h 20m04h 20m03h 36m
Santiago07h 11m04h 10m03h 27m
La Romana07h 27m04h 25m03h 38m
Outsourcing Case Study - Mobile App Finds & Onboards Top Performing Call Center in Just 40 Days

Mobile App Finds & Onboards Top Performing Call Center in Just 40 Days

Learn how a major restaurant reservation app found and onboarded a top-performing BPO partner in just a few weeks!

Full Case Study