The catalog retail industry is focused on creating seamless inbound engagements with every caller. That’s because 80 percent of future business is the result of 20 percent of your customer relationships. In short, customer experience and engagement is the key to long-term revenue.
Catalog retailers must create elevated customer experiences, as customers continue to demand more professional, courteous, and rapid service.
To grow sales, deliver customer support, and develop multi-channel relationships with customers, more and more catalog retail organizations are turning to call center outsourcing to grow their catalog and online retail success.
With skills tailored to deliver a strong brand image and winning customer culture, call center agents for catalog retailers are trained to delight customers at every interaction.
Don’t leave your catalog customer experiences to chance — look to Outsource Consultants business process outsourcing for catalog retail customer agents.
Catalog Call Center Services
Commonly Outsourced Tasks in the Catalog Industry
Our call centers routinely provide the following services:
- On-demand seasonal and peak volume staffing
- Inbound and outbound sales
- Upselling and cross-selling
- Customer loyalty programs
- Order processing and fulfillment
- Omnichannel engagement
- 24/7 availability
- Customer-centric experiences
- Cost optimization
Outsource Call Center Services
Our BPOs have Catalog industry experience in inbound and outbound services like:
Call Center Compliance
We understand that you often require agents with certain certifications. We have call center partners who hold certifications and licenses in the following areas:
- PCI DSS (Payment Card Industry Data Security Standard)
- TCPA (Telephone Consumer Protection Act)