Catalog buyers call. That’s the whole distinction: your customer chose the phone over a checkout page, usually because they have a question, want a recommendation, or would rather talk to a person. The call isn’t a support cost. It’s the transaction.
The agent taking that call needs to know the product line well enough to answer a sizing question or suggest the alternative when something’s out of stock.
Catalog volume is also seasonal in a way few categories match. A holiday mailing drops and the phones go from steady to overwhelming inside a week, then back again. Building an internal team for that peak means carrying it through the trough.
We score 300+ vetted BPO partners on 100+ performance data points, including average order value and peak-season performance, so the shortlist we hand you can take an order as well as answer a question. Every partner operates under identical commercial terms with us, so our bias is to the ones that perform. Zero cost to you.
Catalog Call Center Services
Commonly Outsourced Tasks in the Catalog Industry
Our call centers routinely provide the following services:
- Inbound order taking from catalog and mail
- Product questions and recommendations
- Upselling and cross-selling on the order
- Returns, exchanges, and back-order handling
- Customer loyalty program support
- Seasonal and peak-volume surge staffing
- Order status and shipping inquiries
Outsource Call Center Services
Our BPOs have Catalog industry experience in inbound and outbound services like:
Call Center Compliance
We understand that you often require agents with certain certifications. We have call center partners who hold certifications and licenses in the following areas:
- PCI DSS (Payment Card Industry Data Security Standard)
- TCPA (Telephone Consumer Protection Act)
