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Languages available in Guatemalan call centers: EnglishSpanish • And more!

Call Centers in Guatemala

Are you looking for an outsource call center in Guatemala?

Let us simplify your search and help you find a BPO partner that will improve your customer service and save you up to 50%. We’ll find you a pre-screened, heavily vetted Guatemalan outsource contact center that matches your exact specifications, and we’ll do it at no cost to you.

Get started with a free cost proposal!

Benefits of Guatemalan Call Centers

  • Neutral English accent
  • Cultural affinity with the U.S. and Canada
  • Government support and incentives
  • Stable economy and low attrition
Save Up To 50%!

Outsource Call Centers

Guatemalan Call Centers

Looking for nearshore outsourcing for your organization? Consider the advantages of partnering with a call center vendor in Guatemala.

Boasting an increasingly skilled workforce, as well as close proximity to the U.S., Guatemala represents an exceptional nearshore destination for organizations seeking business process outsourcing (BPO) aimed at elevating customer experiences and driving greater call center ROI.

In addition to cost savings of more than 50% compared to domestic call centers, Guatemala offers features a great business infrastructure, global connectivity, and an educated and scalable workforce poised to deliver exceptional call center services.

Outsource Call Center Industry

The Call Center Industry in Guatemala

As a growing nearshore destination, Guatemala is well represented as a BPO option within its largest metropolitan area, Guatemala City. The nation’s capital can compete with even the most advanced U.S. cities with a well-established infrastructure, including stable electric and internet grids, as well as offering a growing talent pool of educated and bilingual call center agents.

The BPO industry has continued to flourish, due in large part to the stable and supportive influence of the Guatemalan government, fostering a pro-business climate replete with tax incentives specifically for BPO organizations.

Representing the largest economy in Central America, with a GDP of $26.6 billion, Guatemala is a thriving call center locale that is conveniently located near domestic destinations, including direct flights from Miami, Dallas, and Los Angeles.

Guatemala Call Center Agent

The Call Center Workforce in Guatemala

Few other nearshore destinations can offer the accent neutrality of Guatemala’s bilingual front-line workforce, as they maintain a high level of English and Spanish competency, as well as a strong cultural affinity with the U.S. and Canada. In fact, many agents have lived or spent time in the U.S., which has scaled their familiarity and affability with domestic consumers.

At the heart of the Central American nation, Guatemala City enjoys a thriving workforce of over 3 million people — 70% of whom are under the age of 30.

Guatemala also produces the largest student volume in Central America with as many as 170,000 students enrolled across ten universities that feed various national industries, including BPO services.

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Quick Facts: Guatemalan Outsourcing

Average Cost Savings 50%
Market Maturity Established
Regions Nearshore, Central America
Population 17,915,568
Area 42,042 sq. miles

Major Outsourcing Cities in Guatemala

City Current Local Time Flight Times
San Francisco Chicago New York
Guatemala City05h 32m04h 16m04h 37m
Mixco05h 32m04h 16m04h 37m
Villa Nueva05h 33m04h 17m04h 37m
Outsourcing Case Study - Mobile App Finds & Onboards Top Performing Call Center in Just 40 Days

Mobile App Finds & Onboards Top Performing Call Center in Just 40 Days

Learn how a major restaurant reservation app found and onboarded a top-performing BPO partner in just a few weeks!

Full Case Study