When your business relies on helping people become customers, direct response call centers are a vital cog in your conversion engine.
By offering better first-call resolutions, lowering call abandonment, and creating high customer satisfaction, quality BPO services from highly-trained agents ensure you’re converting more customers.
It matters because customers expect more — 67 percent of inbound callers will hang up if they’re dissatisfied with the speed and quality of their call center service.
Through peerless customer service, customized sales training, and demand scalability, direct response call centers manage call flow and order inquiries seamlessly.
Give your organization peace of mind and continuity of services with a direct response call center that can meet your consumer demands.
Outsource Consultants offers no risk, no-cost consultations to help your business select the perfect direct response vendor for your unique business needs.
Direct Response Call Center Services
Commonly Outsourced Tasks in the Direct Response Industry
Our call centers routinely provide the following services:
- 24/7 customer service
- High volume call optimization
- Dedicated, expertly-trained call center agents
- Inbound sales
- Payment technology integration
- Order processing and fulfillment
Outsource Call Center Services
Our BPOs have Direct Response industry experience in inbound and outbound services like:
Call Center Compliance
We understand that you often require agents with certain certifications. We have call center partners who hold certifications and licenses in the following areas:
- PCI DSS (Payment Card Industry Data Security Standard)
- TCPA (Telephone Consumer Protection Act)