One of the fastest-growing channels for business success is live chat online. By supporting customers and prospects that visit your site with 24/7 chat engagement, you’re resolving customer issues in real-time, generating more leads for your sales teams, closing more sales, and extending your brand’s impact.
When customers have questions about your products or services, they strongly prefer one-to-one communication that gives them immediate answers. They don’t want to wait for you to reply to their email. They certainly don’t want to be put on hold when they call. So, instead, smart growth-oriented businesses are offering their consumers always-on communication through outsourced chat services. While AI chatbots are an important addition to any contact center technology stack, they can’t always answer questions as quickly as customer support agents who are speaking directly with the customer.
Agents in outsource live chat call centers are dedicated to providing the highest customer satisfaction and utilize the latest live chat software. By using the latest live chat tools, chat outsourcing can offer a seamless connection to customers exploring your brand online, 24/7.
Don’t let engaged customers slip away by bouncing off your website page — trust live chat outsourcing to add velocity to transactions, increase lead momentum, and improve customer support.
Common live chat support outsourcing tasks
Live chat solutions deliver a number of benefits, including:
- Omnichannel engagement
- Live agent support
- Buyer journey enablement
- Increased sales ROI
- Higher customer satisfaction
- Customer self-service
Our live chat service providers
Live chat contact centers from Outsource Consultants provide highly-skilled live chat agents, leveraging leading-edge technology, to provide exceptional customer service and help increase sales conversions with onshore, nearshore, and offshore contact centers.
If you’re curious about chat outsourcing that helps your sales or service organizations have the right conversations with customers, let Outsource Consultants find you a tailored chat solution at no cost to you, with a free, no-risk consultation.
Our partners can support your customers across every channel, including voice, email, chat, social media and SMS, and have direct experience in the following industries:
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See how BPO vendors with Outsource Consultants outperformed all other options in a blind RFP, and ended up exceeding KPIs following rollout.