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Recommended BPO Vendors Receive Top Scores in RFP & Selection Process

Outsourcing Case Studies
Outsourcing Case Study - Recommended BPO Vendors Receive Top Scores in RFP & Selection Process

Recommended BPO Vendors Receive Top Scores in RFP & Selection Process

Industry Fitness
Outsourcing Region Nearshore
Languages English, Spanish, French, German
Channels Voice, Email, Chat

The Challenge

A rapidly growing fitness device company needed to add an outsource call center provider to improve geo-diversification, add language support, and effectively handle increasing inquiry volumes.

The client came to the table with two prospective BPO providers and asked Outsource Consultants to provide additional options and run the RFP process from start to finish.

Results

78%
CES vs. 75% target
88%
QA vs. 85% target
0%
Attrition after 45 days
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