We are the premier call center outsourcing advisory firm in the industry. With our depth of global research, we bring more to the table to add value and simplify our clients’ search for an outsource BPO partner.
500+ BPO Vendors
Our massive database of over 500 pre-vetted and continually monitored global call center BPO partners dwarfs the competition. We have experienced partners throughout the world and will find you a BPO that’s a perfect fit no matter what you need in terms of language, service, industry experience, certification, or price.
Starting with a larger database means that the vendors we present always perfectly match your key requirements. We never have to resort to suggesting vendors that are a “pretty good” fit – we’ll find one that’s an exceptional fit.
Ongoing Performance Monitoring
Before we partner with a call center, they go through a rigorous vetting and screening that includes an in-depth application process along with discussions with the leadership team to ensure they meet our high standards, but the story doesn’t end there.
We continually monitor the performance of all of our call center partners to ensure they are exceeding the service levels we require and ongoing client KPIs.
Middle Market Expertise
The call center middle market is full of top-performing hidden gems. There are hundreds of exceptional BPOs throughout the world that offer white-glove service and unmatched KPI performance at considerable cost savings versus their larger counterparts.
Staying cost-competitive often means tight budgets for their marketing and business development departments, making them harder to find through traditional tactics like internet searches or trade show attendance. In many cases, we can match you with a perfect outsource call center partner that wouldn’t have even been on your radar.
First-hand Experience in Every Aspect of the Outsourcing Business
The team at Outsource Consultants has over 25-years of direct experience in every aspect of the BPO industry. We’ve worked as agents, run call centers, worked in sales for large and small organizations, and been on the client-side.
We also have unmatched expertise in the contact center technology space, with experience both on the vendor side and as technology leadership in call centers.
This experience uniquely positions us to understand every angle of the call center search process and leads to superior results for you.