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Energy & Utility Call Centers

Energy & Utility Call Centers

Energy and utility providers have a tough challenge.

They need call center agents that can handle 24/7 customer service while offering deep expertise across areas of safety, compliance, government regulation, and the rising demands of their consumers.

That’s where qualified energy and utility call center services can help. With highly-skilled outsourcing agents, trained to handle energy and energy-related services, your business can increase revenue and offer multichannel customer engagement at scale.

Whether you’re targeting commercial or residential customers, consumers expect personalized engagement with customer-centric call center agents. See how energy and utility call center partners can help you generate long-lasting customer retention and capture more prospective business.

Considering domestic, nearshore, or offshore call center vendors? Contact Outsource Consultants, offering decades of experience working with the highest-rated energy and utility partners in outsourcing.

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Energy & Utility Call Center Services

Commonly Outsourced Tasks in the Energy & Utility Industry

Our call centers routinely provide the following services:

  • Utility sales and lead generation
  • Customer support during inclement weather and outages
  • Inbound customer service
  • Collections and accounts receiveable
  • Omnichannel engagement

Call Center Compliance

We understand that you often require agents with certain certifications. We have call center partners who hold certifications and licenses in the following areas:

  • PCI DSS (Payment Card Industry Data Security Standard)
  • TCPA (Telephone Consumer Protection Act)