Energy and utility providers have a tough challenge.
They need call center agents that can handle 24/7 customer service while offering deep expertise across areas of safety, compliance, government regulation, and the rising demands of their consumers.
That’s where qualified energy and utility call center services can help. With highly-skilled outsourcing agents, trained to handle energy and energy-related services, your business can increase revenue and offer multichannel customer engagement at scale.
Whether you’re targeting commercial or residential customers, consumers expect personalized engagement with customer-centric call center agents. See how energy and utility call center partners can help you generate long-lasting customer retention and capture more prospective business.
Considering domestic, nearshore, or offshore call center vendors? Contact Outsource Consultants, offering decades of experience working with the highest-rated energy and utility partners in outsourcing.
Energy & Utility Call Center Services
Commonly Outsourced Tasks in the Energy & Utility Industry
Our call centers routinely provide the following services:
- Utility sales and lead generation
- Customer support during inclement weather and outages
- Inbound customer service
- Collections and accounts receiveable
- Omnichannel engagement
Outsource Call Center Services
Our BPOs have Energy & Utility industry experience in inbound and outbound services like:
- Inbound Call Center Services
- Outbound Call Center Services
- Omnichannel Call Center Services
- Business Process Outsourcing (BPO) Services
- Customer Service
- Technical Support & Helpdesk
- Sales Order Processing
- Lead Qualification
- Customer Retention
- Appointment Scheduling
- Telemarketing & Telesales
- Lead Generation
- Answering Services
- Social Media
- Live Chat
- SMS & Text
- And more!
Call Center Compliance
We understand that you often require agents with certain certifications. We have call center partners who hold certifications and licenses in the following areas:
- PCI DSS (Payment Card Industry Data Security Standard)
- TCPA (Telephone Consumer Protection Act)