Mexican Call Centers
With a growing market of skilled workers and one of the largest economies in the world, Mexico is emerging as a business process outsourcing (BPO) destination for U.S. and Canadian call center operations.
Many leaders target Mexico nearshoring for its unparalleled accessibility from domestic offices, allowing managers quick and timely access to on-site visits in just a few hours. Others rely on the seamless cultural affinity that Mexico’s highly-fluent, English-speaking agents can offer. With many agents being previous residents or frequent visitors to the United States, affable customer service is a huge strength of Mexico’s nearshore offerings.
Outsource call centers in cities like Tijuana offer many of the benefits of domestic ones, but being located just across the border allows them to offer considerably lower prices.
And all these benefits can be leveraged at a price point similar to that of more remote, offshore destinations that organizations may have previously relied on.
The Call Center Industry in Mexico
While Mexico has always focused on offering competitive wages for international businesses, with cost rates competitive with APAC markets, Mexico also leads the call center industry in incentive programs that fuel international investment and create stronger job markets to attract skilled workers.
With a stable economy and market conditions continuing to rise, Mexico’s infrastructure is familiar to U.S. businesses, with few obstacles between the two neighboring economies.
By securing the competitive advantages of business outsourcing with the nearshore benefits of Mexico’s proximity, businesses are not forced to sacrifice much to start earning back productivity and cost-reduction results.
The Call Center Workforce in Mexico
Strong cultural ties bind U.S. and Mexico — as bordering nations often have no choice but to ease the working relationships between countries.
With so many workers having lived in or visited the United States, the Mexican talent pool is highly-suited to serve domestic customers and deliver multilingual service in both Spanish and English.
Mexico has nearly 60 million active workers, with an average median age of 26. Mexico’s workforce is consistently younger and more affordable than call center agents in the United States, but there is little difference in their cultural affinity or understanding of local norms and traditions.
Quick Facts: Mexican Outsourcing
| Average Cost Savings | 50% |
|---|---|
| Market Maturity | Established |
| Regions | Nearshore |
| Population | 128,649,565 |
| Area | 758,449 sq. miles |
Major Outsourcing Cities in Mexico
| City | Current Local Time | Flight Times | ||
|---|---|---|---|---|
| San Francisco | Chicago | New York | ||
| Mexico City | 04h 16m | 03h 53m | 04h 40m | |
| Guadalajara | 03h 47m | 03h 57m | 04h 55m | |
| Tijuana | 01h 27m | 03h 58m | 05h 22m | |
Industry Experience
Our Mexican outsource call centers have direct experience in the following industries:
Video Game Creator Sees Top Performance from Mid-Market BPOs
Learn how a major video game company reduced costs and improved customer service by partnering with middle-market outsource call centers.
