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Outsource Sales Order Processing

Order processing is where a new customer finds out whether you’re any good. Get it wrong and the relationship starts in a hole you spend months digging out of.

When a customer first orders your product, they expect a seamless experience across the customer lifecycle. That means clean order entry, clear confirmations, and shipping updates they don’t have to chase.

One poor experience can be the end of a customer relationship. That’s why top organizations are putting an end to order process mishaps by entrusting highly-trained sales order call centers to manage their order processing at scale.

Hand off order management and database updates to a team that does it all day. Most clients find 30–50% of savings in their existing spend, sometimes over 60%, and the order accuracy usually improves at the same time.

An agent processing a customer order at a workstation.

Tasks Performed by Sales Order Processing Companies

Assist customers with order entry, management, and adjustments.
Perform end-to-end customer service throughout the ordering process.
Guide customers through ordering to fulfillment.
Increase average order value by upselling and cross-selling products that are the best fit for your customers.
Handle returns, exchanges, and order modifications.
Flag and resolve payment or address exceptions before they delay fulfillment.

Get a Free Call Center Cost Proposal

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Our Sales Order Processing Partners

We score 300+ vetted BPO partners on 100+ performance data points, including order accuracy and average order value, so the shortlist we hand you has a record in order processing specifically. We track 500+ heavily vetted AI and CX technology solutions alongside the partner network, which matters here because order work runs through your commerce and ERP systems and the integration has to hold. Every partner operates under identical commercial terms with us, so our bias is to the ones that perform. Zero cost to you.

Our partners can support your customers across every channel, including voice, email, live chat, social media and SMS, and have direct experience in the following industries:

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Outsource Consultants is an independent CX advisory firm that matches organizations to the right outsource contact centers and CX technology providers. We simplify your customer experience strategy and put the savings we find to work, funding better performance, AI-enabled CX, and the business outcomes you’re measured on.

Our independent, financially agnostic approach sets us apart. Every provider in our network operates under identical commercial terms, there’s no cost to you, and you pay under retail because we know true global BPO market pricing. Our bias is to the partners that perform. With 13 years vetting the mid-market BPO space, our team offers unparalleled expertise in CX and contact center operations.

From a network of 300+ vetted BPO partners and 500+ heavily vetted AI and CX technology solutions, each scored on 100+ performance data points, we build a shortlist matched to your industry, compliance requirements, agent profile, and growth plans, in hours rather than weeks.

Choosing Outsource Consultants as your CX advisor means more than cutting costs. The 30–50% we typically find in your existing spend is the lever, not the destination. It funds the AI investments and performance gains that shift your contact center from a cost line to a growth driver. And we don’t disappear after the match. Our Vendor Management Office stays in the relationship, tracking performance month over month and recommending shifts between labor and AI, because the mix that’s right today won’t be right in 18 months.

vetted BPO partners

performance data points, per provider

Heavily vetted AI + technology solutions

Average CSAT Score