Your Outsourcing Insiders
Outsource Consultants is a call center referral and advisory firm that simplifies the outsourcing process for selecting high-performing call centers. Our experts have over 25 years of call center and BPO outsourcing industry experience and have vetted and screened over 500 of the finest nearshore, offshore and US-based call centers.
We lay the groundwork and perform research for companies to match them with the best outsource call center options that meet their exact requirements. This provides value to companies by saving them time, reducing their costs and ensuring they find a high-quality and top-performing outsource call center that best fits their needs.
We don’t just recommend the top 10 largest BPO call centers; we find hidden gems that often aren’t on our clients’ radar. These call centers provide our clients with high-level performance, agents fluent in English, and highly competitive pricing.
Outsource Consultants President and Founder Corey Kotlarz had spent 20 years working for a BPO company and was becoming increasingly frustrated with being limited to providing only the solutions that his single company could offer. He frequently worked with clients who had needs that didn’t always align with what his BPO could provide, putting him in the no-win position of either selling a service that wasn’t an exact fit or sending the client on their way – in many cases to have the same conversation with their next prospective partner.
He knew that the best relationships between organizations and their outsource partners are the relationships where the two companies are a perfect fit. He also knew that finding that elusive BPO is often like finding a needle in a haystack, and he knew there had to be a better way.
Creating that “better way” was the catalyst for the creation of Outsource Consultants. Kotlarz realized that if his company could establish a network of BPO providers and do a deep dive into what each one did extraordinarily well, he could help clients bypass the vetting process and skip ahead to selecting the right partner from a list of prospects that were already qualified.
In 2013, Kotlarz started Outsource Consultants in his guest house in his backyard. By 2014, he added two key employees and began to lay the groundwork for success – relying heavily on whiteboards and hand-written notes.
Outsource Consultants created a massive partner network of over 500 BPO partners that have been thoroughly vetted. This network includes experienced providers from all corners of the world that can provide phenomenal support for any language or service, and can typically do it at a considerably lower cost than the enormous call centers that companies often turn to because they don’t have the time to scour the globe for other options.
Many companies rely on handshakes at trade shows or a Google search to build their shortlist of vendor options. But neither of these methods takes the company’s actual needs and requirements into account. Outsource Consultants was determined to put key requirements at the forefront of the call center search and selection process, so we created a database that contains vendor details for over 50 data points. This created the ability to quickly retrieve a list of outsource call centers that match the exact specifications of the client.
As it turned out, this process was exactly what the industry needed. As a result, the company has grown rapidly. The company has been featured on the Inc. 5000 list of the fastest-growing companies in the United States in 2019 and 2020, and was also named the 12th fastest growing company in the Twin Cities area in 2020.
Today, Outsource Consultants operates out of a high-rise office building, and the team has grown to 17 full-time employees – including the three who were there from the start.
We continue to add top-performing BPO partners and refine our systems and processes to provide the best possible service for our clients to create WIN-WIN partnerships.