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Video Game Call Centers

Video Game Call Centers

Donkey Kong will turn 40 in 2021. But the gaming industry is as fresh-faced as ever.

That’s because online gaming is set to grow to nearly $200 billion in annual revenue by 2022 — a 25% increase in just over three years.

The biggest gaming impact will be driven by millennials, as the average age of gamers has now climbed to 34-years-old. Millennials across the globe are entering their peak purchasing power at the same time they’re becoming the biggest chunk of the gaming market.

The traditional gamer persona is changing in other ways too. The gamer age gap has widened, as older generations have grown up but continued gaming, while younger audiences are accessing gaming platforms (mobile devices, iPads, consoles) at a much younger age. Meanwhile, the share of female gamers has steadily increased, as well as the average time spent gaming climbing to nearly 7 hours per week and across many devices.

The barrier of entry for creators and gaming studios has become more democratized, too, with developer tools and platforms making it easier to launch games and create revenue across an increasingly competitive landscape.

And when they’re not gaming, those same players will be consuming video game content via eSports tournaments and streaming platforms, like Twitch, which boasts 5 million content creators and streams more than 3 million hours each year of gaming content.

To keep up with skyrocketing demand, established creators and video game startups alike are leveling-up their customer service with online gaming call centers, helping connect with players via email, calls, and live chat. Gaming call centers deploy highly-skilled agents to help increase retention, drive in-game transactions, and improve player loyalty.

Video gaming call centers also centralize all your player data in one place— helping you create better in-game experiences and offer seamless, 24/7 call center support.

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Video Game Call Centers - Related Case Study

Outsourcing Case Study: Video Game Creator Sees Top Performance from Mid-Market BPOs

Learn how a major video game company cut costs and improved performance with a middle-market outsource call center.

Video Game Call Center Services

Commonly Outsourced Tasks in the Video Game Industry

Our call centers routinely provide the following services:

  • Helping players create and manage accounts
  • Processing in-game purchases and subscriptions
  • Managing technical game issues
  • Monitor community forums and moderate gameplay
  • Collect customer feedback for use in future game development
  • Support for mobile applications and device

Outsource Call Center Services

Our BPOs have Video Game industry experience in inbound and outbound services like:

Call Center Compliance

We understand that you often require agents with certain certifications. We have call center partners who hold certifications and licenses in the following areas:

  • PCI DSS (Payment Card Industry Data Security Standard)
  • TCPA (Telephone Consumer Protection Act)