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Outsource Consultants - Call Center Outsourcing

EMEA Call Centers

To help reduce operational costs and boost organizational productivity, business leaders are turning to outsourcing their business processes to call center vendors across the globe. As worldwide innovation and business processes evolve, the need for technical and mature call center locations has only accelerated.

Offering diversity in culture, infrastructure, and technical mastery, the EMEA call center market, including Europe, the Middle East, and Africa, offers unparalleled flexibility to rise to the demands within any global industry.

Call Centers in EMEA

Benefits of EMEA Call Centers

EMEA outsource call centers offer many important benefits, including:

  • Reduced business costs.
  • Multilingual agents.
  • Accelerated productivity.
  • High cultural diversity.
  • Superior technological innovation.

We Have Outsource Call Center Partners in these EMEA Countries

Emerging market: these countries are rapidly becoming top destinations for call center outsourcing.
Hot market: these countries are the most popular destinations in the region.
Country Top Languages Average Costs
The United Kingdom English $$$$
Hot Market
Emerging Market
South Africa
English $$
Hot Market
Emerging Market
English, French, German $$
Romania English, German $$
France French $$$
Hot Market
German, Polish, Dutch $$$$
Spain English, Spanish $$
Hungary English, German $$
England English $$$$
Ireland English $$$$
Poland German, Polish $$
Emerging Market
English $$
Emerging Market
Spanish, French $$

The EMEA BPO Industry

To stay competitive across the global call center market, EMEA vendors have increasingly added levels of sophistication to their business offerings and agent skills, including IVR and omnichannel solutions to help provide intuitive technology to call center agents that elevate the quality of their services.

In less than a generation, EMEA has more than doubled the number of call centers across the shared region. As a common middle ground connecting some of the world’s largest economies, it’s easy to see the advantages of centralizing call center operations for quick access to these world markets.

This rapid growth, paired with the diversity of technical expertise and cultures across countries, has positioned EMEA to offer flexibility to tackle any business process outsourcing.

Top Languages Available in EMEA Call Centers

Our BPO partners in EMEA can provide voice and non-voice services in the following languages:

The Call Center Workforce in EMEA

EMEA’s call center workforce serves across a wide array of industries, including IT, hospitality, lead generation, customer service, and more. With a high penetration of multilingual agents, EMEA also offers unique vendors that can facilitate any and all language preferences to best serve specific customers.

Business leaders looking for cost-controlled vendors that ensure quality service are working with outsource call center providers across EMEA more and more, as few regions can offer the same business savings with a deep enough talent pool to deploy skilled agents well into the future.

EMEA call center agents offer international businesses the chance to save time, save money, reduce inefficiencies, and drive peak performance.

Recommended BPO Vendors Receive Top Scores in RFP & Selection Process

See how BPO vendors with Outsource Consultants outperformed all other options in a blind RFP, and ended up exceeding KPIs following rollout.

Full Case Study