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Call Centers in Germany

Are you looking for an outsource call center in Germany?

Let us simplify your search and help you find a BPO partner that will improve your customer service and save you up to 20%. We’ll find you a pre-screened, heavily vetted German outsource contact center that matches your exact specifications, and we’ll do it at no cost to you.

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Benefits of German Call Centers

  • Stable EU economy
  • Pro-business incentives
  • World-class infrastructure
Save Up To 20%!

Outsource Call Centers

German Call Centers

Germany has become one of the most attractive global markets for foreign investors looking for call center business process outsourcing (BPO).

As the largest economy in Europe, and a top-five global economy, Germany is a magnet for business leaders looking to leverage a large, diverse economy with mature infrastructure and a competitive global workforce.

Even in the wake of periods of global recession, Germany has remained one of the largest and most stable world economies to date. With easy connection to the rest of the European Union, and access to global markets, Germany is well-connected to deliver products and services for any industry as a call center vendor.

Outsource Call Center Industry

The Call Center Industry in Germany

Germany boasts one of the most reliable world infrastructures, with advanced technological and transportation capacity, to support business operations. With state-of-the-art transportation and technology networks, German businesses have quick access to domestic and international marketplaces.

Germany offers businesses a variety of incentive programs, including cash grants, hiring programs, and research and development projects. Germany leverages these programs to entice investors by offsetting many upfront costs. The outsource call center industry has been able to capitalize on these advantages, creating a deep bench of available BPO partners.

Germany Call Center Agent

The Call Center Workforce in Germany

Germany is one of the larger markets in the EU, with a population of over 80 million. This talent pool is versed in a variety of import- and export-focused industries, and supports many trade-oriented events across the region.

German workers are highly educated, with a comparable schooling structure to the U.S. and U.K., ensuring a high level of analytical and problem resolution skills. And with a high standard of daily technology across German culture, the local workforce is typically easily trained across even complex work processes.

German workers are focused, committed, and professional, offering a high standard of excellence in customer service and business efficiency.

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Quick Facts: German Outsourcing

Average Cost Savings 20%
Market Maturity Established
Hot Market Yes
Regions Europe, EMEA
Population 83,855,361
Area 137,988 sq. miles

Major Outsourcing Cities in Germany

City Current Local Time Flight Times
San Francisco Chicago New York
Munich12h 15m9h 33m8h 35m
Berlin11h 51m9h 20m8h 27m
Hamburg11h 34m9h 1m8h 8m

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