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Languages available in Moroccan call centers: SpanishFrench • And more!

Call Centers in Morocco

Are you looking for an outsource call center in Morocco?

Let us simplify your search and help you find a BPO partner that will improve your customer service and save you up to 50%. We’ll find you a pre-screened, heavily vetted Moroccan outsource contact center that matches your exact specifications, and we’ll do it at no cost to you.

Get started with a free cost proposal!

Benefits of Moroccan Call Centers

  • Strong government support
  • Native English-speaking skills
  • World-class digital innovation
Save Up To 50%!

Outsource Call Centers

Moroccan Call Centers

Morocco has long been a prime tourist destination for those looking to enjoy warm weather and exceptional customer service. While the country boasts attractive coastlines, it is also emerging as a viable location for contact centers.

In fact, Morocco has long been investing in areas that aim to improve both its social and economic policies. Nearly all major cities in the country have fiber-optic internet, giving BPO providers a more stable internet option than in other countries in the region. The country has also signed many international agreements, ranging from human rights to tax treaties, leaving investors with peace of mind regarding the country’s ethics.

Outsource Call Center Industry

The Call Center Industry in Morocco

Considered one of the fastest growing sectors in Morocco, the outsource call center industry has seen several acts of goodwill by the Moroccan government such as boosting telecommunications infrastructure and generous tax cuts.

Morocco has even set up a contact center training academy to grow the industry’s pool of skilled and English-fluent candidates. With such dedication to meet corporate needs, business leaders will find a strong business partner with Morocco.

Call Centers in Morocco

The Call Center Workforce in Morocco

Starting in 2005, King Mohammed VI and his government made education a top priority. With this goal in mind, Morocco initiated strategies to modernize and enhance the quality of education throughout the country. The government has also partnered with Canadian and European institutions to offer high-ranked universities to its citizens. As a result of these initiatives and partnerships, the workforce in contact centers is becoming highly educated.

Due to its proximity to Europe and the Middle East, Morocco has a workforce that is culturally diverse and multilingual. BPO leaders find that English is the language most commonly used by employees, yet French remains a second language for most citizens and is used in the majority of business dealings. Due to the fluency of both English and French, BPO partners in Morocco are a tempting option for companies based in the United States, Europe and Canada.

Quick Facts: Moroccan Outsourcing

Average Cost Savings 50%
Market Maturity Emerging
Regions EMEA, Africa
Population 37,546,085
Area 172,414 sq. miles

Major Outsourcing Cities in Morocco

City Current Local Time Flight Times
San Francisco Chicago New York
Casablanca12h 28m9h 1m7h 43m
Fes12h 38m9h 14m7h 57m
Tangier12h 24m9h 2m7h 46m

Retail Company Exceeds KPI Goals through the Holiday Season

Find out how a major retailer exceeded KPI goals during the busiest months of the year by working with one of our call center partners.

Full Case Study