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Call Centers in Spain

Are you looking for an outsource call center in Spain?

Let us simplify your search and help you find a BPO partner that will improve your customer service and save you up to 50%. We’ll find you a pre-screened, heavily vetted Spanish outsource contact center that matches your exact specifications, and we’ll do it at no cost to you.

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Benefits of Spanish Call Centers

  • Multilingual, talented agents
  • Stable socio-political foundation
  • Cutting-edge infrastructure
Save Up To 50%!

Outsource Call Centers

Spanish Call Centers

Among call center leaders, Spain has emerged as a coveted outsourcing destination, offering the stability and trade flexibility of a European Union (EU) nation while serving as a gatekeeper to world trade markets in EMEA, Africa, and Latin America.

Featuring a highly vibrant culture, Spain’s 45 million citizens play host to nearly 100 million tourists annually, helping grow a middle-class economy that is already top-15 in the world in GDP.

Spanish call centers are a perfect solution for international investors seeking exceptional business process outsourcing.

Outsource Call Center Industry

The Call Center Industry in Spain

As employment costs continue to fall in Spain, business leaders have their eyes set on the nation as a call center opportunity, offering a highly-advantageous geographic location that opens to a highly-competitive market in the EU.

Spain has seen growth in foreign investment continually rise over the last decade, becoming one of the world’s biggest exporters of commercial services, due to high agent productivity and reasonable wages.

In addition, Spanish regulations make foreign investment very lucrative for business leaders, offering many financial and tax incentives to entice outside investors, including subsidies and generous loan programs.

To support this growing demand, Spain has focused investment into national infrastructure, becoming a world leader in quality infrastructure and communication, according to the World Economic Forum (WEF).

Spain Call Center Agent

The Call Center Workforce in Spain

Spanish workers, despite recently high unemployment numbers, are committed to working locally across Spain’s bustling metropolitan hubs, including Madrid and Barcelona. In fact, with more employees staying put, churn rates in Spain have reached record lows.

The talent pool of call center agents in Spain is growing, with one-third of agents holding university-level education and looking for work within Spain.

With Spain quietly becoming one of the up-and-coming countries for growing and scaling startups, Spanish talent is expected to grow even more competitive, as workers look to fill the demand and secure professional careers.

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Quick Facts: Spanish Outsourcing

Average Cost Savings 50%
Market Maturity Established
Regions Europe, EMEA
Population 46,754,778
Area 195,365 sq. miles

Major Outsourcing Cities in Spain

City Current Local Time Flight Times
San Francisco Chicago New York
Madrid12h 07m08h 53m07h 54m
Barcelona12h 25m09h 19m08h 11m
Cordoba12h 17m08h 58m07h 44m

Retail Company Exceeds KPI Goals through the Holiday Season

Find out how a major retailer exceeded KPI goals during the busiest months of the year by working with one of our call center partners.

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