Spanish Call Centers
Among call center leaders, Spain has emerged as a coveted outsourcing destination, offering the stability and trade flexibility of a European Union (EU) nation while serving as a gatekeeper to world trade markets in EMEA, Africa, and Latin America.
Featuring a highly vibrant culture, Spain’s 45 million citizens play host to nearly 100 million tourists annually, helping grow a middle-class economy that is already top-15 in the world in GDP.
Spanish call centers are a perfect solution for international investors seeking exceptional business process outsourcing.
The Call Center Industry in Spain
As employment costs continue to fall in Spain, business leaders have their eyes set on the nation as a call center opportunity, offering a highly-advantageous geographic location that opens to a highly-competitive market in the EU.
Spain has seen growth in foreign investment continually rise over the last decade, becoming one of the world’s biggest exporters of commercial services, due to high agent productivity and reasonable wages.
In addition, Spanish regulations make foreign investment very lucrative for business leaders, offering many financial and tax incentives to entice outside investors, including subsidies and generous loan programs.
To support this growing demand, Spain has focused investment into national infrastructure, becoming a world leader in quality infrastructure and communication, according to the World Economic Forum (WEF).
The Call Center Workforce in Spain
Spanish workers, despite recently high unemployment numbers, are committed to working locally across Spain’s bustling metropolitan hubs, including Madrid and Barcelona. In fact, with more employees staying put, churn rates in Spain have reached record lows.
The talent pool of call center agents in Spain is growing, with one-third of agents holding university-level education and looking for work within Spain.
With Spain quietly becoming one of the up-and-coming countries for growing and scaling startups, Spanish talent is expected to grow even more competitive, as workers look to fill the demand and secure professional careers.
Major Outsourcing Cities in Spain
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Our Spanish outsource call centers have direct experience in the following industries:
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