Skip to main content
📅 Upcoming Outsourcing Industry Events: PACE ACX and Frost & Sullivan's CCW! If you'll be at either of those shows, we'd love to connect!Schedule a Time to Meet Up
Outsource Consultants - Your Call Center Outsourcing Experts
Languages available in Kenyan call centers: English • And more!

Call Centers in Kenya

Are you looking for an outsource call center in Kenya?

Let us simplify your search and help you find a BPO partner that will improve your customer service and save you up to 50%. We’ll find you a pre-screened, heavily vetted Kenyan outsource contact center that matches your exact specifications, and we’ll do it at no cost to you.

Get started with a free cost proposal!

Benefits of Kenyan Call Centers

  • Growing infrastructure
  • English language clarity
  • Young, educated labor pool
Save Up To 50%!

Outsource Call Centers

Kenyan Call Centers

Sub-Saharan Africa’s fastest-growing economy, Kenya, is emerging as an ideal call center destination looking to establish itself in the region.

One key factor in Kenya’s reign as the economic hub of East Africa is the rapid growth of its IT and telecommunications sectors. As of 2009, Kenya made strides to update its telecommunications infrastructure by investing in submarine fiber-optic cables. This measure has created an affordable and easily accessed communication network.

These efforts to modernize are sure to continue to set Kenya apart from other outsourcing options. The country continues to invest in diversifying its economy and preparing those entering the competitive workforce with the necessary skills.

Outsource Call Center Industry

The Call Center Industry in Kenya

Kenya is poised to become a strong challenger in the world of contact center outsourcing. Already considered an economic, commercial, and logistic hub, the country continues to invest in measures to further support all business sectors.

In fact, Kenya ranks 56th for ease of doing business — several positions higher than its competitors like the Philippines and India. Call center leaders can enjoy Kenya’s commitment to easily obtainable electricity, building registration, and other necessities for a burgeoning business.

Call Centers in Kenya

The Call Center Workforce in Kenya

Kenya not only offers one of the most affordable workforce rates in the region — but also one of the more educated labor pools in East Africa. In fact, the country has invested in training programs focused on industry-specific skill sets to create qualified pools of potential employees.

The country also boasts a very young population, with over 56 percent between the ages of 15 and 59 years old. This same pool of prospective call center employees has garnered strong computer skills and spoken English from the secondary school system.

 

 

Quick Facts: Kenyan Outsourcing

Average Cost Savings 50%
Market Maturity Emerging
Regions EMEA, Africa
Population 55,490,007
Area 224,081 sq. miles

Major Outsourcing Cities in Kenya

City Current Local Time Flight Times
San Francisco Chicago New York
Nairobi19h 42m16h 31m15h 14m
Mombasa20h 12m17h 4m15h 46m
Kisumu19h 25m16h 12m14h 54m
Outsourcing Case Study - Mobile App Finds & Onboards Top Performing Call Center in Just 40 Days

Mobile App Finds & Onboards Top Performing Call Center in Just 40 Days

Learn how a major restaurant reservation app found and onboarded a top-performing BPO partner in just a few weeks!

Full Case Study