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Outsource Consultants - Call Center Outsourcing
Languages available in South African call centers: English • And more!

Call Centers in South Africa

Are you looking for an outsource call center in South Africa?

Let us simplify your search and help you find a BPO partner that will improve your customer service and save you up to 50%. We’ll find you a pre-screened, heavily vetted South African outsource contact center that matches your exact specifications, and we’ll do it at no cost to you.

Get started with a free cost proposal
of call centers in South Africa!

Benefits of South African Call Centers

  • Exceptional English-speaking talent
  • Well-established, modernized infrastructure
  • Tax and business incentives
Save Up To 50%!

South Africa is rapidly becoming a powerhouse for business process outsourcing, as the economically vibrant nation already handles outsourcing for major global brands.

South African Call Centers at a Glance

  • Government incentives: South Africa actively welcomes foreign investment in call centers through tax breaks and streamlined regulations.
  • Modern infrastructure: South Africa boasts a robust infrastructure that supports various industries, including customer service and technology.
  • Highly educated workforce: With a national literacy rate exceeding 90%, South African call centers offer agents with exceptional communication skills, prepared to deliver top-notch customer service from day one.
  • Experienced in remote work: South Africa is pioneering remote work models and has a large pool of educated professionals comfortable with the demands of outsourced roles.
  • Low turnover and absenteeism: South African call centers benefit from low staff turnover and absenteeism, ensuring consistent service.
  • Culturally aligned agents: South African call center agents often demonstrate cultural norms similar to those in the US and Europe, making them a cost-effective and service-oriented choice for companies seeking reliable offshore outsourcing partners.

Outsource Call Centers

South African Call Centers

Call centers in Africa offer a desirable combination of language diversity and low costs.

Located at the southern tip of the African continent, South Africa is one of the world’s emerging markets for business process outsourcing. With steady economic growth and reputation as the most developed nation in Africa, South Africa has already been entrusted with business process outsourcing for some of the world’s biggest global brands, including IBM, Siemens, and Deloitte.

Outsource Call Center Industry

The Call Center Industry in South Africa

The South African government has made sharp goals to reduce national poverty and advanced the already growing middle class by diversifying the industries their population can serve. This is why so much focus has been put toward international investment for call center operations.

The South African government has created numerous financial and tax regulations to ease the barrier of entry for outside investors to bring call center services to South Africa, which include subsidies and loan programs designed to entice business relocation.

In addition to the attractive, pro-business features, South Africa has already created a modernized infrastructure that is readymade to support any and all industries, from telecom and manufacturing to customer service and hospitality.

South Africa Call Center Agent

The Call Center Workforce in South Africa

One of the biggest advantages in South Africa is their labor force. With a national literacy rate in the high 90s, call center agents can offer exceptional clarity and customer service right away. In addition, South Africa has led the charge internationally as an early adopter of remote workforces, meaning many educated South African workers are already well-versed in the demands and processes of an outsourced role.

This has created low call center agent attrition, with staggeringly low rates of absenteeism. Call center agents also exemplify the cultural norms of the U.S. and Europe, making them a cost- and service-effective resource for call center leaders looking for offshore destinations with reliable outsourcing agents.

Frequently Asked Questions: South African Call Centers

Why do companies outsource to South Africa?

South Africa continues to be a highly economical choice for BPO (Business Process Outsourcing), boasting lower saturation compared to alternative outsourcing locations. Moreover, South African call centers are favored by North American and European companies due to the pleasant accents and well-educated agents they provide.

How big is the call center industry in South Africa?

South Africa has long been a destination for European companies looking to outsource their customer service needs. As American and Canadian businesses look for more cost-effective options, the country has seen a rapid growth of their BPO industry. In fact, South African call centers account for nearly $2 billion in revenue and employ more than 270,000 citizens.

Where are most call centers located in South Africa?

Cape Town, Johannesburg and Durban undoubtedly take the lead as the most renowned and well-established markets, providing outstanding business infrastructure and pools of highly skilled and English-proficient talent. Meanwhile, Port Elizabeth is emerging as a fast-growing player in the BPO market.

How much does a call center seat cost in South Africa?

Call centers in South Africa have a nearly 50% cost savings when compared to more traditional, domestic options. On top of lower rates, the country boasts agents with high English proficiency and low attrition rates, making South Africa a well-balanced option.

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Quick Facts: South African Outsourcing

Average Cost Savings 50%
Market Maturity Emerging
Hot Market Yes
Regions EMEA, Africa
Population 59,308,690
Area 471,445 sq. miles

Major Outsourcing Cities in South Africa

City Current Local Time Flight Times
San Francisco Chicago New York
Johannesburg21h 35m17h 53m16h 27m
Cape Town20h 59m17h 28m16h 06m
Durban22h 09m18h 27m17h 02m

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