Skip to main content
Outsource Consultants - Your Call Center Outsourcing Experts
Languages available in South African call centers: English • And more!

Call Centers in South Africa

Are you looking for an outsource call center in South Africa?

Let us simplify your search and help you find a BPO partner that will improve your customer service and save you up to 50%. We’ll find you a pre-screened, heavily vetted South African outsource contact center that matches your exact specifications, and we’ll do it at no cost to you.

Get started with a free cost proposal!

Benefits of South African Call Centers

  • Exceptional English-speaking talent
  • Well-established, modernized infrastructure
  • Tax and business incentives
Save Up To 50%!

Outsource Call Centers

South African Call Centers

Located at the southern tip of the African continent, South Africa is one of the world’s emerging markets for business process outsourcing. With steady economic growth and reputation as the most developed nation in Africa, South Africa has already been entrusted with business process outsourcing for some of the world’s biggest global brands, including IBM, Siemens, and Deloitte.

Outsource Call Center Industry

The Call Center Industry in South Africa

The South African government has made sharp goals to reduce national poverty and advanced the already growing middle class by diversifying the industries their population can serve. This is why so much focus has been put toward international investment for call center operations.

The South African government has created numerous financial and tax regulations to ease the barrier of entry for outside investors to bring call center services to South Africa, which include subsidies and loan programs designed to entice business relocation.

In addition to the attractive, pro-business features, South Africa has already created a modernized infrastructure that is readymade to support any and all industries, from telecom and manufacturing to customer service and hospitality.

South Africa Call Center Agent

The Call Center Workforce in South Africa

One of the biggest advantages in South Africa is their labor force. With a national literacy rate in the high 90s, call center agents can offer exceptional clarity and customer service right away. In addition, South Africa has led the charge internationally as an early adopter of remote workforces, meaning many educated South African workers are already well-versed in the demands and processes of an outsourced role.

This has created low call center agent attrition, with staggeringly low rates of absenteeism. Call center agents also exemplify the cultural norms of the U.S. and Europe, making them a cost- and service-effective resource for call center leaders looking for offshore destinations with reliable outsourcing agents.

Get a Free Call Center Cost Proposal

Quick Facts: South African Outsourcing

Average Cost Savings 50%
Market Maturity Emerging
Hot Market Yes
Regions EMEA, Africa
Population 59,308,690
Area 471,445 sq. miles

Major Outsourcing Cities in South Africa

City Current Local Time Flight Times
San Francisco Chicago New York
Johannesburg21h 35m17h 53m16h 27m
Cape Town20h 59m17h 28m16h 06m
Durban22h 09m18h 27m17h 02m

Retail Company Exceeds KPI Goals through the Holiday Season

Find out how a major retailer exceeded KPI goals during the busiest months of the year by working with one of our call center partners.

Full Case Study