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Cannabis Call Centers

Cannabis Call Centers

As the legal cannabis industry has seen rapid growth over the last decade, cannabis BPO services have increased in demand as well. More and more business leaders are guiding cannabis-related companies that rely on stellar customer service to increase sales and revenue.

And with more than 66% of the U.S. population supporting cannabis legalization, according to Pew Research, there is no reason contact center services will become less of a priority.

From recreational and medical dispensaries to cultivators, extractors, or breeders — there’s a great deal of work that requires expert services across the cannabis industry

The cannabis industry is on pace to surpass $15 billion in yearly total revenue, as well as supporting 1.6 million jobs. Contact center services focused on the cannabis industry help optimize revenue creation across an emerging marketplace.

Currently, 35 U.S. states have legalized medicinal cannabis, with 16 permitting recreational use — and these numbers are also expected to increase as new legislation is passed.

Despite common stereotypes or stigmas, the cannabis industry is one of the most demographically diverse industries, with growth among people of all genders, ages, and cultural backgrounds. Both medicinal and recreational use has deep penetration among Baby Boomers, Gen X, Millennials, and Gen Z.

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Cannabis Call Center Services

Commonly Outsourced Tasks in the Cannabis Industry

Our call centers routinely provide the following services:

  • Providing technical assistance and customer service
  • Order fulfillment and product inquiries
  • 24/7 answering services

Call Center Compliance

We understand that you often require agents with certain certifications. We have call center partners who hold certifications and licenses in the following areas:

  • HIPAA (Health Insurance Portability and Accountability Act)
  • PCI DSS (Payment Card Industry Data Security Standard)
  • TCPA (Telephone Consumer Protection Act)