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Outsource Consultants - Call Center Outsourcing

Labor Shortage Solutions

Call Center Labor Shortage Solutions

Are you struggling to hire and retain quality call center talent?

Is lack of tenure and applicant quality negatively impacting performance?

Are training fill rates dropping below 50%?

If you’re having trouble hiring and retaining highly skilled call center agents, you are not alone. Far from it. As the United States continues to face a historic labor shortage, the call center industry is feeling the squeeze. Quality applicants are few and far between, and they’re asking for higher wages and better benefits.

The Situation
Low unemployment and the work at-home model in the US has created a worker’s market.
Low unemployment and the work at-home model in the US has created a worker’s market.
Wage, benefit, and recruiting costs continue to rise.
Wage, benefit, and recruiting costs continue to rise.
Employers are experiencing increased competition for workers.
Employers are experiencing increased competition for workers.
Surging dependence on foreign outsourcing has triggered cost increases abroad.
Surging dependence on foreign outsourcing has triggered cost increases abroad.

There’s every indication that this is a long-term problem that requires a long-term solution. Outsourcing strategies that involve moving your call center support to a mid-market provider is an excellent way to cut costs while improving quality and performance.

Outsource Consultants can guide you through the complicated global outsourcing market to help you find a BPO provider with the capacity, quality, and competitive pricing your business needs.

Get a Free Call Center Cost Proposal
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We’ve helped hundreds of major brands improve their customer service while reducing outsourcing costs. Here are just a few examples of our recent BPO matches:

Client Industry Service Previous Outsourcing Location New Outsourcing Location Cost Savings
Travel Customer Service United States The Philippines 75%
SaaS Customer Service United States Mexico 59%
Financial Services Lead Qualification United States Peru 53%
Automotive Lead Qualification United States Mexico 19%