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Mobile App Finds & Onboards Top Performing Call Center in Just 40 Days

Outsourcing Case Studies
Outsourcing Case Study - Mobile App Finds & Onboards Top Performing Call Center in Just 40 Days

Mobile App Finds & Onboards Top Performing Call Center in Just 40 Days

Industry Technology/Mobile App
Company Headquarters Bay Area
Outsourcing Region Nearshore
Service Email
Outsourcing Case Study - Mobile App Finds & Onboards Top Performing Call Center in Just 40 Days

The Challenge

A restaurant reservation app’s internal customer support team was having difficulty keeping up with increased volume as the company experienced rapid growth. With their peak season fast approaching, our client needed an outsourced contact center to handle email support. The ability to scale quickly while keeping costs low was crucial to the company’s growth plan.

Results

40
Days from Initial Discussions to Program Rollout
30%
Cost Savings
100%
Key Vendor Requirements Met
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