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Medical Call Centers

Medical Call Centers

The medical healthcare landscape is always changing — from evolving technology to emerging medical regulations.

That’s why patients rely on your expertise at every stage of their medical journey. They want their questions answered quickly and clearly, which is why many clinicians and physicians are entrusting their front office processes to highly-trained medical call center agents.

Medical call centers allow front-office workers to focus on patient care, with common BPO services, like managing inbound/outbound calls, verifying patient coverage, and scheduling appointments, handled by highly-trained call center agents.

Selecting the right medical call center service to optimize patient and provider support is tough. Let Outsource Consultants simplify the process.

Whether you are a physician group, ambulatory care, hospital, clinic, pharmacy, manufacturer, government organization, or a major employer, deploying a medical call center vendor is the smart way to reduce your costs and enhance the quality of your communications.

With more than 25 years of outsourcing experience, experts at Outsource Consultants understand the strengths and specializations of the most experienced medical call centers. Let us help you find the call center that fits your requirements at NO charge!

Get a Free Call Center Cost Proposal

Medical Call Center Services

Commonly Outsourced Tasks in the Medical Industry

Our call centers routinely provide the following services:

  • 24/7 patient call support
  • Live chat outreach
  • Multilingual customer support
  • Inbound/Outbound calls
  • Appointment scheduling
  • Insurance verification
  • Billing/Processing
  • Insurance verification

Call Center Compliance

We understand that you often require agents with certain certifications. We have call center partners who hold certifications and licenses in the following areas:

  • HIPAA (Health Insurance Portability and Accountability Act)
  • PCI DSS (Payment Card Industry Data Security Standard)
  • TCPA (Telephone Consumer Protection Act)