Top global brands rely on direct selling channels to elevate their products and services while scaling their operations and revenue— fast. The direct sales marketplace is a $65.1B industry in the United States alone, according to IBIS World, and more and more leaders are looking for smart ways to optimize their CX channels.
Whether a large-scale organization or an entrepreneurial startup, direct seller support via a contact center partner provides your partner reps a seamless experience to increase their sales, answer common questions, and provide fast and effective ordering services for your end customers.
Businesses that trust direct sales BPOs do so because managing a stable of distributed reps requires a lot of administration — from product information, commission questions, order statuses, and more. BPO partners can handle all your direct sellers’ needs so you can focus on your business and stay flexible with the day-to-day priorities of your organization.
Unlike traditional selling models, direct sales offers proven operational efficiencies to scale and saturate your products and services to the right customers at the right time. But without expert support, customer satisfaction and key business goals can suffer.
Direct sales contact center BPOs deploy 24/7, 365 direct seller support to empower your distributed agents and reps to hit and exceed their key business goals. Additionally, direct selling BPOs can leverage best-in-class technology from day one, giving your direct sales business unit a competitive advantage over the rest of your market competitors.
Direct Sales Call Center Services
Commonly Outsourced Tasks in the Direct Sales Industry
Our call centers routinely provide the following services:
- Provide order support for independent salespeople and their customers.
- Assist salespeople with managing their accounts and team members.
- Answer questions regarding commissions, payments, and incentives.
- Moderation of user-generated content on brand websites and social media properties.
Outsource Call Center Services
Our BPOs have Direct Sales industry experience in inbound and outbound services like:
Call Center Compliance
We understand that you often require agents with certain certifications. We have call center partners who hold certifications and licenses in the following areas:
- PCI DSS (Payment Card Industry Data Security Standard)
- TCPA (Telephone Consumer Protection Act)