BPO (Business Process Outsourcing)
In the past, businesses preferred to operate their own customer service facilities. The logic of this approach was based on the belief that only employees could know enough about the company’s products, culture, and services to communicate intelligently with prospects and customers. Today’s businesses know better. By minimizing the costs of doing business and maximizing the focus of its resources on core competencies, a company will become more profitable. BPO outsourcing is a key way to reduce costs. Often providing a better service than in-house resources at a lower cost and with more flexibility, outsourcing companies are growing in popularity. This is not only economical, but it also frees up staff to focus on the company’s objectives.
Discover your options and the advantage of outsourcing with a BPO call center.
Business is always changing, and today's companies are using call center services to handle all or part of their customer care and back office administration, instead of handling it all in house. An effective call center business can manage any or all aspects of your customer relationships, including sales, technical support, data entry, email services, live chat support, and marketing support.
So how do you find the call center management that will position your company for success? Turn to the call center consulting services of Outsource Consultants. We'll show you how outsourcing services can increase customer satisfaction and significantly reduce your costs, and save you time and money by finding the right BPO services company. Our global BPO call center partners are located worldwide and we can help you identify the partner that’s best for your business based on price, language, services, and industry specialization. We also help you factor in the following market options, including:
- Domestic-based Outsourcing: Ensure that the individuals who communicate with your customers have cultural familiarity by finding BPO services companies in the same countries as your customers. This option can incur somewhat higher costs, but is a smart approach for increasing the quality and quantity of your customer contacts.
- Offshoring: Maximize savings with call center services in global locations where infrastructure and labor costs are lower. Outsource Consultants identifies the global BPO companies that save you money without reducing customer satisfaction.
- Nearshoring: Combine the cost savings of offshoring with the advantages of domestic-based outsourcing. This approach partners you with a call center services provider operating in a foreign country, but within the same hemisphere as your customers. Nearshoring cuts costs while removing cultural and language barriers between call center agents and customers.
- Domestic Virtual Call Center: Gain the advantages of domestic customer service representatives while reducing overhead. This BPO service routes customer service calls to the home-based offices of highly trained virtual agents. Agents purchase the equipment used on the job in exchange for the flexibility of working from home. You choose the services and we’ll recommend your resource.
Whatever service you need, we know the outsourced call center partner to provide it. Call Outsource Consultants and let’s start expanding your company’s success.