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Call Center Software Selection

Call Center Software Selection

Call Center Software Selection

The call center technology landscape is becoming more complex every day. With hundreds of software options offering dramatically different capabilities, integrations, and price points, selecting a new provider is a daunting task.

Every day, new technology vendors are entering the marketplace and existing providers are expanding and improving their services offerings. As a result, it’s becoming increasingly difficult to be certain you are finding the right partner for your organization’s unique needs. Vetting and comparing software vendors is hard enough, let alone finding the right list of vendors to begin with.

We help companies find the best high-performing contact center software solutions. At no charge, our technology experts put over 25 years of industry experience to work, helping clients simplify the search process and cut through the options in a highly cluttered marketplace. We match companies with cloud software solutions that perfectly match the requirements of their inbound and outbound call centers. You can trust us to help you save significant time, reduce costs, and minimize risk when switching or adding call center software solutions.

Call Center Software Selection - Premise to Cloud Migration

Premise to Cloud Migration

Are you still running a premise-based call center system? If you are, you’re certainly not alone. Nearly 70% of the contact center market has not yet made the switch to cloud call center software, but that is rapidly changing as most premise-based users have plans to migrate in the next few years.

If you’re ready to make the move, Outsource Consultants can help you navigate this complicated process. We can support you through:

  • Planning
  • Cloud Call Center Software Evaluation & Selection
  • Implementation
  • Training
  • Rollout
Call Center Software Selection - BPO Technology & Innovation Advising

BPO Technology and Innovation Advising

As cloud call center technology continues to advance at an ever-increasing pace, your BPO’s customers are becoming more and more uncertain about their own call center software solutions. Tools that adequately meet their basic needs are no longer enough – they want to be certain they are investing in the best possible platforms available. As the number and complexity of available tools grows, it becomes difficult for companies to do exhaustive research on their own. As a result, they rely on technology advisors to guide them in the right direction.

Outsource Consultants can be your secret weapon. We’ll be your extended team of innovation experts, supporting you as you navigate technology questions from prospects and customers alike. We can be a silent partner or an active participant in the discussions – whatever will best position you for success.

We’ll help you close more deals, attract better customers, and set your agents up for success. We are comprehensive technology experts and a completely unbiased resource.

Our Contact Center Technology Partners

Our technology experts have done a deep dive analysis of over 100 contact center software platforms to develop a complete understanding of their features and integrations. At no cost to you, we’ll provide a side-by-side comparison of technology options that meet your organization’s key requirements.

We have world class partners that offer the following technology:
Call Center Software Selection - Outbound Predictive Dialer
Outbound Predictive Dialer
Call Center Software Selection - Interactive Voice Response
Interactive Voice Response (IVR)
Call Center Software Selection - Automatic Call Distributor
Automatic Call Distributor (ACD)
Call Center Software Selection - Artificial Intelligence
Artificial Intelligence (AI)
Call Center Software Selection - Chatbots
Chatbots
Call Center Software Selection - Omnichannel
Omnichannel
Call Center Software Selection - Voice Analytics
Voice Analytics
Call Center Software Selection - Workforce Optimization
Workforce Optimization
Call Center Software Selection - Business Intelligence
Business Intelligence
Call Center Software Selection - Workforce Management
Workforce Management
Call Center Software Selection - Gamification
Gamification
Call Center Software Selection - CRM
CRM
Call Center Software Selection - Compliance
Compliance
Call Center Software Selection - Noise Reduction
Noise Reduction
Call Center Software Selection - LMS Systems
LMS Systems
Call Center Software Selection
Interested in learning more about our Cloud Call Center Software services?
Visit Cloud Call Center Search