Retail Company Exceeds KPI Goals through the Holiday Season
|Desired Call Center Location||United States|
|Existing Technology||Magento & Zendesk|
After poor performance from an outsource call center partner over a busy holiday season, a major retail company reached out to Outsource Consultants in early Q1 to secure a more reliable partner for the coming year.
Like most retail organizations, their top concern was finding BPO support to maintain exceptional customer service through the inevitable Q4 spike.