Looking to scale your business with a remote agent call center? We can help!
If you’re looking to enhance your service quality levels with unlimited scalability while reducing costs, we recommend you consider a remote agent call center! Call centers with remote agent capabilities typically leverage cloud call center software, which helps reduce the costs that comes with traditional call center agents. These remote agent call centers have thousands of agents on staff that are college educated with extensive customer service and sales experience. Remote agents can easily meet clients’ exact agent hiring profile because they have a large pool to draw from. These agents are trained with award-winning eLearning programs and receive certifications to guarantee a high-quality customer experience.
Our remote agent call centers have won many awards, offer the highest level of security, and are compliant with PCI, HIPAA, and more! The call centers utilize cloud call center software and can scale quickly to meet any fluctuations in your staffing and service level needs. In addition, our call center partners take high security measures with remote monitoring, multi-level authentication, regular agent system audits, and a variety of other methods to ensure you and your customers are safe and maintain compliance. Remote agent call centers can help companies in many industries including telecom, consumer products, retail, financial services, healthcare, travel & hospitality, and more!
Remote agent call center services include:
• Inbound Customer Service
• Inbound Sales
• Tech Support/Help Desk
• Up Sells
• Cross Sells
• Customer Survey
• Outbound Customer Outreach
• Lead Generation (Inbound/Outbound)
• Live Transfer Leads
• Appointment Setting
• Lead Qualification
• Direct Response Services (DRTV)
• Lead Generation
• Appointment Setting
• Outbound Dial Campaigns
• Live Transfer
• And Many More!
Executives are realizing the significant benefits of outsourcing to remote agent call centers by enhancing their customer experience and strengthening their ROI. In addition to cost savings, some key benefits of outsourcing to call centers with remote agents include:
• Unlimited Scalability
• Enhanced Service Quality and Technology Quality
• Highly-educated agents (Bachelors and Graduate degrees)
• Fluent English and Multilingual service capabilities
• Increased customer satisfaction due to unlimited scalability and fluent, English-speaking agents
We will save you significant time and reduce costs by helping you find the best remote agent call center.
If you are considering outsourcing with a remote agent call center, we can help! Outsource Consultants are call center experts with over 20 years of outsourcing industry experience and has spent thousands of hours vetting and leveraging the strengths and specializations of the industry leading remote agent call centers. Let us help you find the call center that best fits your requirements.