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Outsource Consultants - Call Center Outsourcing

Book a CX Strategy Call

A CX strategy call is a working conversation, not a pitch. Tell us what you’re trying to fix and we’ll tell you what we’d do about it.

We’re an independent CX advisory firm. We start with 300+ vetted BPO partners scored on 100+ performance data points each, plus 500+ heavily vetted AI and CX technology solutions, and we have no financial stake in which one you choose. Zero cost to you, on a contingency model, so we earn only when we find you the right fit.

Most clients find 30–50% of savings already sitting in their existing contact center spend, sometimes over 60%. That’s not a smaller budget. It’s budget freed up to fund AI-enabled CX.

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Three Steps, No Surprises

You’re not entering a funnel. Here is exactly what happens after you hit submit.

01
You tell us the basics
A few fields on what you’re working on. We read it before we reach out, so the call isn’t spent re-asking what you already told us.
02
We find a time
Someone from our CX strategy team follows up within one business day to schedule. No sequence of chase emails.
03
You talk to a practitioner
A CX Outsourcing Advisor, plus a CX Technology Advisor when technology is in play. People with 20+ years in CX, not a qualifier reading a script.

  • Leading Outdoor Cooking Equipment Brand

    Global Head of Customer Experience

    The facilitation of times and dates for the RFP review and the expertise in matching us to pertinent vendors was invaluable.

  • Leading Automotive Aftermarket Services Company

    Sales Support Director

    The whole experience was wonderful. I felt heard and supported throughout the process, which made everything so easy. We are very satisfied with [the BPO partner we selected] and just want to thank you for all your help!

  • Leading Fitness Retailer

    Director of Global Operations

    Every touchpoint with Outsource Consultants leaders and experts was consistent with the experience [they] provided. I strongly believe that Outsource Consultants will be a key strategic partner in perpetuity. Thank you to the entire Outsource Consultant Team for driving a great experience!

  • Leading Insurance Sales Corporation

    Director of Sales

    Great job! We found a great partner once again, and it was a very easy process. Hardest part was making the final decision. Would highly recommended!

  • Tool and Equipment Retailer

    Senior Contact Center Operations Manager

    [Outsource Consultants] did a great job – Thanks!

  • Major SaaS Company

    Senior Director of Customer Success

    Corey and the team [at Outsource Consultants] were excellent to work with!

  • Home Furnishing Retailer

    Head of Operations

    Honestly it has been easy and breezy working with Tim. He is fantastic and patient and understanding. He understood what I was saying without even having to say it. Thank you Tim and Outsource Consultants!

  • Leading Insurance Sales Corporation

    Director of Sales

    It was a great process. We had a lot of great choices that were presented to us and I think the fact that it was a really tough decision between our top two spoke to the effectiveness of the process. Would use again in the future and recommend!

  • Major SaaS Company

    Senior Manager, Support Vendor Programs

    The process is outstanding and makes the search for a BPO very easy. I’ve already recommended you to a couple of people who mentioned they will be looking for BPOs in the near future.

  • Global Information Services Company

    Director, Customer Service & Excellence

    Outsource Consultants made it very easy for us to find the right-sized BPO partner for our business. Well done!

  • Major Fashion Retailer

    VP of Ecommerce

    Hiring [Outsource Consultants] was the best decision we ever made in terms of customer service!

  • Leading Lead Generation Agency

    President

    Outsource Consultants are true contact center professionals. My dealings with them have always been professional, courteous and most of all fruitful. When working with Outsource Consultants you sense that they care about finding the perfect solution for your outsourcing objectives and matching us with the right call center partner. Outsource Consultants has introduced me to some remarkable call centers that are a reflection of who they are, call center industry experts! Outsource Consultants is definitely a ‘go to’ call center industry resource ​ ​and I highly recommend them.

  • Leading Marketing & Business Analytics Provider

    Director of Operations

    Working with Outsource Consultants has been an amazingly easy process. They took my project and requirements and were able to seek out the best options for my needs. The work they completed helped fast track my vendor sourcing project. The Outsource Consultants team is very flexible and made working with them a breeze. I highly recommend them.

Before You Book FAQ

  • Is there really no cost?

    Yes. We work on a contingency model and are paid by the provider you select, not by you. Every BPO in our network operates under identical commercial terms, so there’s no version of this where one partner is worth more to us than another. You also contract directly with your provider at under-retail rates, because we know true market pricing.

  • Am I going to get a sales pitch?

    We don’t sell BPO services and we don’t sell software. We’re agnostic on the human and AI mix, so the call starts by diagnosing what’s actually broken. Sometimes the answer is labor, sometimes technology, sometimes a process problem no tool is going to fix.

  • Do I need my numbers ready?

    No. Come with the problem and a rough sense of your volume and headcount. The detailed requirements gathering happens later, and only if you decide to keep going.

  • What if we're not ready to change anything?

    That’s a normal reason to book. Plenty of these calls are benchmarking: you want to know whether your current setup and pricing are competitive. And if you do want to test a change without committing, our Champion/Challenger approach pilots a challenger partner on a small agent pool first, so the decision stays reversible.

  • We already have a procurement process.

    We don’t replace it, we strengthen its inputs. You get a data-ranked shortlist drawn from 300+ providers, you narrow it to your top three, and you make the final selection. Your governance and audit trail stay intact, with a much better field going into them.

Put Our Experience to Work

Our unbiased CX advisory services simplify your path forward by combining flexible contact center outsourcing and technology. We create a clear path to CX success within your budget and time constraints, leveraging the best combination of top-performing partners from our extensive BPO and technology portfolio.

Book A Strategy Call