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Call Centers in China

Are you looking for an outsource call center in China?

Let us simplify your search and help you find a BPO partner that will improve your customer service and save you up to 50%. We’ll find you a pre-screened, heavily vetted Chinese outsource contact center that matches your exact specifications, and we’ll do it at no cost to you.

Get started with a free cost proposal!

Benefits of Chinese Call Centers

  • Steady economic growth
  • Highly skilled and educated workforce
  • Huge agent talent pool
Save Up To 50%!

Outsource Call Centers

Chinese Call Centers

China has grown into one of the most sought after offshore destinations for business process outsourcing (BPO). The formerly agrarian-focused economy is steadily shifting its population of 1.5 billion people into a more market-focused consumer population. Nearly 500 million Chinese families are currently defined as middle-class earners.

This designation bodes well for the continued GDP growth for the world’s second-largest economy, And with affordable labor and low-cost wages, many organizations are rightly focused on entering the Chinese market to catch the wave of prosperity. Call centers are chief among them due to the added benefit of a highly-educated, highly-populous workforce to cultivate call center agents.

China is high on the list of offshore locations where international investment makes the most sense.

Outsource Call Center Industry

The Call Center Industry in China

China is well known for its industrious reputation, as products and services can be easily scaled well beyond what most countries could dream of offering. With proven industry efficiency across sectors, China has very few gaps in its national ability to serve organizations.

With high political stability and a low cost for labor and wages, China offers incredible efficiency across processes as well.

The Chinese government has also enacted more laws and regulations aimed at making its market economy more attractive and seamless for international investors. Placed atop the already fruitful international relationships with US markets, most organizations will find China to be an accommodating resource for BPO call center services.

China Call Center Agent

The Call Center Workforce in China

Holding true to the adage that there is strength in numbers, China’s populace goes a step further, as much of that strength is not just in the volume of agents, but the incredible skills they confer for call centers.

With one of the most technical and competent workforces, China boasts more than six million graduates each year from national universities. Most of these students are bilingual speakers – Mandarin and English – with a strong connection to US culture and popular brands.

China has the largest advanced education system in the world, with more students enrolled and more PhDs awarded than anywhere else on earth. This nexus of top talent and the growing success of the middle class in the region is allowing more qualified candidates to stay in the APAC marketplace and serve offshore call center organizations.

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Quick Facts: Chinese Outsourcing

Average Cost Savings 50%
Market Maturity Established
Hot Market Yes
Regions Offshore, Asia and the Pacific
Population 1,394,015,977
Area 3,747,877 sq. miles

Major Outsourcing Cities in China

City Current Local Time Flight Times
San Francisco Chicago New York
Shanghai12h 50m14h 40m15h 18m
Dalian12h 03m13h 39m14h 14m
Beijing18h 13m13h 42m14h 11m

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Find out how a major retailer exceeded KPI goals during the busiest months of the year by working with one of our call center partners.

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