Philippines Call Center
The Philippines has become the world's largest outsourcing country in the world. Estimates are that the Philippines call center BPO industry will generate over 25 billion in revenue. The Philippine economy has been rapidly growing in recent years thanks to a talented workforce with a high percentage of college graduates and access to great call center technology. In addition, the Philippines has a high percentage of English-speaking citizens with accents very similar to the accents in America.
Call center outsourcing is big industry in the Philippines. For telemarketing, customer service, and other business process outsourcing services, more global companies have begun to rely on Philippines call centers. Outsourcing from the country proves an economical business move, as companies can cut operating costs without compromising the quality of service.
Manila, the capital of the Philippines, is the base for the majority of the Philippines call center companies. Philippines call centers provide proficient and well-trained telemarketing agents. And because of the country’s history with the US, Filipino agents know a lot about the American culture and its social norms, and use English a second language. Therefore, you don’t have to worry about communication barriers and you are assured that your customers are in good hands.
Executives are realizing the significant benefits of outsourcing to a call center in the Philippines by enhancing their customer experience and strengthening their ROI. In addition to cost savings of up to 70%, some key benefits of outsourcing with a Philippine call center are:
- High quality English speaking agents
- A growing population of highly-skilled agent labor
- A greater culture influence
- Increased customer satisfaction
We will save you significant time and reduce costs by helping you find the best Philippine call center - at no charge.
If you are considering outsourcing with a Philippine call center, we can help! Outsource Consultants are call center experts with over 20 years of outsourcing industry experience and has spent thousands of hours vetting and leveraging the strengths and specializations of the industry leading Philippines call centers. Let us help you find the call center that best fits your requirements.