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Outsource Consultants - Your Call Center Outsourcing Experts
Languages available in Philippine call centers: English • And more!

Call Centers in The Philippines

Are you looking for an outsource call center in The Philippines?

Let us simplify your search and help you find a BPO partner that will improve your customer service and save you up to 70%. We’ll find you a pre-screened, heavily vetted Philippine outsource contact center that matches your exact specifications, and we’ll do it at no cost to you.

Get started with a free cost proposal!

Benefits of Philippine Call Centers

  • Highly educated population
  • Experienced agents with low-accent English
  • Create geographic redundancy for your domestic or nearshore call centers
Save Up To 70%!

 

Outsource Call Centers

Philippine Call Centers

Without a doubt, the Philippines is one of the most sought-after destinations for call center outsourcing. It’s considered the largest outsourcing industry in the world, generating annual revenue north of $25 billion. The Philippine economy has been rapidly growing in recent years thanks to a talented workforce with a high percentage of college graduates, access to the latest call center technology, and a substantial English-speaking population.

 

Outsource Call Center Industry

The Call Center Industry in The Philippines

The Philippine business process outsourcing (BPO) industry is one of the driving forces of the nation’s economy. Over the past decade, there has been substantial investment in training and infrastructure to support the growing call center marketplace. As more and more companies are trusting contact centers in the Philippines with their outsourcing needs, agents are receiving unmatched experience in virtually every vertical and service.

Government tax incentives for the BPO industry and a low cost of living has helped keep costs down, allowing call center companies to offer services at a savings of up to 70% compared to US-based centers.

Philippines Call Center Agent

The Call Center Workforce in the Philippines

The vibrant call center industry in the Philippines has made a fruitful career as an agent both viable and enticing. Agents in the Philippines take pride in their work, and frequently choose to pursue a college education to perform at the highest possible level.

English is one of the official languages of the Philippines, and over 70 million Filipinos speak it. Additionally, Filipino workers tend to speak English with a low accent, making them exceptional representatives for companies based in the US and Canada.

Despite being located on the other side of the globe, the influence of the United States is strong in the Philippines, and the agents have a deep understanding of North American culture and social norms. This alignment minimizes communication barriers and misunderstandings.

Client Testimonials
Here's what our clients have to say about working with Outsource Consultants.

Working with Outsource Consultants has been an amazingly easy process. They took my project and requirements and were able to seek out the best options for my needs. The work they completed helped fast track my vendor sourcing project. The Outsource Consultants team is very flexible and made working with them a breeze. I highly recommend them.

Director of Operations Leading Marketing & Business Analytics Provider
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Quick Facts: Philippine Outsourcing

Average Cost Savings 70%
Market Maturity Established
Regions Offshore, Asia and the Pacific
Population 100,981,437
Area 120,000 sq. miles

Major Outsourcing Cities in The Philippines

City Current Local Time Flight Times
San Francisco Chicago New York
Manila14h 27m16h 47m17h 31m
Cebu City14h 34m17h 09m17h 59m
Quezon City14h 27m16h 46m17h 03m

Retail Company Exceeds KPI Goals through the Holiday Season

Find out how a major retailer exceeded KPI goals during the busiest months of the year by working with one of our call center partners.

Full Case Study