Video Game Creator Sees Top Performance from Mid-Market BPOs
| Industry | Gaming |
|---|---|
| Outsourcing Region | Nearshore |
| Languages | English, Spanish, Portuguese |
| Services | Voice, Chat, Email |
The Challenge
Our client, a leading global video game creator, was partnered with several of the largest BPO providers in the world to provide in-game messaging support to gamers. They were unsatisfied with their current providers’ lack of quality and were looking for a provider that can provide more personal attention along with better alignment with their culture.
The client wanted a high-performing and scalable nearshore partner to provide in-game player support services in several languages including English, Spanish, and Portuguese. They hoped to find a middle-market BPO contact center that would provide the desired scalability while also meeting all their key requirements and desired levels of performance.
Results
#1
CSAT Score
Ranking
16%
Hourly Cost
Reduction
#1
Agent Productivity
Ranking
+200
Agent Growth
From Pilot
