Fijian Call Centers
Located in the South Pacific, the Fiji archipelago is host to hundreds of tropical islands and has long been the holiday destination for other Pacific Island neighbors, including New Zealand and Australia.
Known mainly for its tourist appeal — built across rugged landscapes, beaches, and lagoons — Fiji is focused on expanding its appeal as a commercial destination for call center leaders.
One of the industry’s best-kept secrets is the offshore destination in Fiji, offering cutting-edge technology and robust infrastructure for call center investors.
Fiji has been recognized by the Global Sourcing Association and European Outsourcing Association as one of the best emerging offshore destinations.
The Call Center Industry in Fiji
Lucky for call center leaders, the Fijian government has been focused on making foreign investment painless and expedient.
With an attractive tax structure, approaching zero in many areas, Fiji can offer foreign investors an offshore location that is highly competitive on the world stage.
Fiji has an irresistible cost advantage, offering 50% cost savings over Australian organizations in the same market. So, if you’re committed to Pacific Island operations, you can pass those cost savings into other sections of your business.
The Call Center Workforce in Fiji
Fijian workers are highly loyal, as businesses report low annual attrition. This creates incredible cost savings for call center organizations with much lower recruiting and training costs than other offshore locations.
With a strong worker foundation in tourism, Fijian workers are particularly skillful in delivering customer service, with consistently high CSAT scores. And with English as the official language, Fiji provides an accent-neutral workforce that is well-suited to serve the industry needs of an international organization.
Quick Facts: Fijian Outsourcing
| Average Cost Savings | 50% |
|---|---|
| Market Maturity | Established |
| Regions | Offshore, Asia and the Pacific |
| Population | 883,483 |
| Area | 7,078 sq. miles |
Major Outsourcing Cities in Fiji
| City | Current Local Time | Flight Times | ||
|---|---|---|---|---|
| San Francisco | Chicago | New York | ||
| Suva | 11h 22m | 14h 59m | 16h 22m | |
| Lautoka | 11h 25m | 15h 2m | 16h 26m | |
| Nadi | 11h 26m | 15h 3m | 16h 27m | |
Industry Experience
Our Fijian outsource call centers have direct experience in the following industries:
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