Social media is transforming customer service, especially in the call center industry.
From contact resolution, escalation channels, helping lower inbound call volume, to promoting positive customer feedback, social media is giving call centers more tools to measure the sentiment of their callers and providing real-time information.
Leverage social media to protect your brand’s image – 24 hours a day
Social media customer service is becoming more important as customers are demanding that your business interacts with them on the communication platform of their choice. Customers expect to have customer service no matter what the time of day, month, year, or preferred mode of contact: social media platforms included. Call centers with a focus on social media customer service can handle high customer interactions in a timely manner. 24-hours a day social media customer service agents can monitor all customer interactions with your brand, whether on Twitter, Facebook,Google+, or other networks, and can help correct a negative customer experience IMMEDIATELY – either right on the social media platform or by an outbound call to fix the customers issue immediately.
As the social technology and best practices are evolving rapidly selecting a social media customer service contact center can be challenging and time consuming. Outsource Consultants can help by consulting with you on the many social media customer service companies with our 20 years of call center industry experience.
Benefits of Social Media Customer Service:
• Protect your brand image
• 24/7 customer interaction
• Save time
• Increase customer engagement
• Expand marketing platforms/channels
• Improve customer satisfaction and loyalty
• Provides data for sales and marketing analytics
• Call deflection
Delight your customers, protect your brand, and tap into our network of Social Media Contact Centers!
Social Media Call Centers and Customer Service provide:
• Content Development
• 24-hour support
We can help you find the best social media call center for your requirements at no charge!
If you are considering utilizing a social media call center for your company, we can help! Outsource Consultants are call center outsourcing experts with over 20 years of outsourcing industry experience. We have spent thousands of hours vetting and leveraging the strengths and specializations of the industry leading call centers. Let us help you find the social media call center that best fits your requirements.