Live Chat Support
When customers have questions about your products or need customer service, many of them prefer the two-way communication of personal phone call. Others who are not in a hurry prefer the more relaxed email communication that may bring them an answer in 24 hours. The advent of live chat now satisfies a third group wanting immediate answers without the connection of a phone call. Immediate answers to potential customers can significantly increase your website sales and reduce shopping cart abandonment.
Use live chat effectively to provide a variety of support services.
At no cost to you, Outsource Consultants can find live chat companies that have the most experienced agents that provide either sales, service support or both. Truly qualified agents are trained in the unique practices of a "chat experience" that is both pro-active and reactive to fit the variety of inquiries that come in from your customer website(s).
Save time and money with a multichannel contact center support.
We can help you decide if outsourcing your web chat support makes sense for your company. If it is right for you, Outsource Consultants can connect you with the industry leading multichannel companies offering the best practices in live chat support. This gives you the ability to use one resource for all the methods that your customers and prospects want to contact you.
These can include:
- Live inbound and outbound voice calls
- Email and Live Chat Support
- Social media monitoring
- Interactive Voice Response (IVR)
- Digital recording
Your goal is delivering the best customer experience. Our mission is to help you make that happen by finding you the best multichannel and live chat support partner whether your customers are located in the U.S. or anywhere across the globe.
Call us now to help you save time, reduce your risk and drive peak performance of your customer support or any customer contact.