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Deeply into the “age of the customer,” call center professionals—and executives at large–no longer question the theoretical importance of the customer experience. When it comes to customer service, […]

Is there anything the cloud can’t do? Probably, but in the fast-growing world of high technology, its nascent growth is being embraced from seemingly all quarters. InContact wrote an article […]

Let’s talk about customer service for a bit. These days it’s all about instant gratification. Is a customer angry about something you did or didn’t do? They’d better […]

This just in! BPO is booming in the Philippines! Okay, so it may not be news to you, but this article from Rappler offers some great information regarding […]

You may be considering outsourcing with a call center, but you have some unanswered questions. What country would be best suited to take U.S. calls? Will a call […]

Keep ‘em happy. That’s a simple yet effective customer service goal. The following article by Michael Mink of Investor’s Business Daily gives tips for keeping customers happy. Give Cutting-Edge […]

“Is call center outsourcing a good idea?” There are many reasons we think it’s a good idea, but there are some key benefits you should look into when […]