“Is call center outsourcing a good idea?”
There are many reasons we think it’s a good idea, but there are some key benefits you should look into when determining if using an outsource call center is right for your company.
1. Call Overload!
Ok, so this one may be a bit obvious, but it’s still true. Maybe you’re a rapidly growing company and you just can’t keep up with the incoming calls. If your call center is “swamped” and you are abandoning calls and emails, an outsource call center may be your answer.
2. Bottom Line: Cost Reduction.
I you are like most corporate call center executives and you need to reduce costs while still delighting your customers, outsourcing may be for you. You can now handle increased call volume, enhance your customer satisfaction and meet service level requirements. In most scenarios, it costs more to open and maintain an in-house call center than it does to outsource your call center. US companies who outsource to nearshore call centers can reduce their costs by 40% and as much as 70% with an offshore call center.
3. Feed the Night Owls.
Your business hours of operation may end at 5:00 PM, but your customers want to reach you around the clock. Customers have questions and concerns at all hours of the night and expect service after 5:00 PM. Whether you’re the president of a small business or the vice president of a large company, you may want to consider using an outsource call center to deliver 24/7 customer service. There are great options available such as live chat support and social media contact centers, which can help your customers any time through online platforms.
4. Expand and Scale your Business.
Outsource call centers can do more than handle incoming customer service or support calls. They can help you increase revenue and expand your business by acquiring new customers via outbound calling to businesses or consumers. Any call type such as: sales, lead generation, appointment setting, collections and everything in between. In addition, call centers can help you scale your business during seasonal peaks to take the load off your internal staff.
5. No Language Barriers!
Many companies don’t have multilingual employees to overcome their language barriers, but outsource call centers do! If you want your company to provide customer service or support in more than just English, outsource call centers can provide agents that speak a variety of languages, such as Spanish, Chinese, French and any others from around the world.
If you’re interested in outsourcing with a call center, we can help at no charge!
Outsource Consultants are call center experts with over 25 years of outsourcing industry experience that have spent thousands of hours vetting and analyzing the strengths and specializations of the industry-leading outsource call center vendors. If you’re considering call center outsourcing, simply call 888-766-4482 or request a free call center cost proposal today and we’ll help you find the solution that best fits your exact requirements.