BPO Partner Selection

September 20, 2022

Avoid the Open Enrollment Headache: Get Your Call Centers Ready

Open Enrollment, a time to apply for new health insurance coverage or make changes to existing plans through federal and state government programs, is fast approaching. Each year, […]

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BPO Partner Selection, Outsourcing Strategies

May 4, 2022

Elevate Your Outsourcing Partnership, You Should

Even if you haven’t seen the movies, Star Wars has some pretty famous lines that have become staples in popular culture. In addition to being deep and philosophical, […]

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BPO Industry, BPO Partner Selection

March 31, 2022

4 Ways to Reduce CX Outsourcing Costs in 2022

From gasoline to groceries, the United States has been feeling the impact of rising costs. In the outsourcing and customer service industry, wage growth has made it next […]

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At-Home Agents, BPO Industry, BPO Partner Selection, Cost Savings, News & Insights

February 14, 2022

Find Your Perfect Match with Outsourcing Country Speed Dating

Speed dating allows people to compare many options quickly, so we gathered some “suitors” to do the same with call center locations. Each country has its charms, but […]

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BPO Industry, BPO Partner Selection, Nearshore Outsourcing, Offshore Outsourcing

January 18, 2022

The State of the Call Center Industry with Corey Kotlarz

As we enter a new year, Outsource Consultants Founder & President Corey Kotlarz shares his thoughts on the state of the call center industry. Looking back on 2021, […]

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BPO Industry, BPO Partner Selection, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing

December 27, 2021

Why Content Moderation is More Critical Than Ever in 2022

Guess what? Some content is not king. In fact, lots of content is hurting your brand. That’s why content moderation has been in the news a lot lately—look […]

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BPO Partner Selection, Outsourcing Strategies

December 13, 2021

Your CX Holiday Shopping List

As we head into the heart of the holiday season, we’re undoubtedly focused on finding the perfect gifts for family, friends, and the names we drew for Secret […]

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BPO Partner Selection, Call Center Management, Customer Service

October 20, 2021

All Treats, No Tricks: Your Sweet Strategy for Outsource Call Center Selection

As a child, did you have a trick-or-treating strategy to maximize both the quality and quantity of your candy haul? Of course you did; when something is important, […]

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BPO Partner Selection

October 11, 2021

3 Must-Have Non-Voice Customer Support Strategies

Is the time for talk dead? There’s a healthy debate rolling across businesses that rely on BPO services: what’s the right contact center balance between voice and non-voice […]

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BPO Partner Selection, Customer Service

September 14, 2021

3 Keys to Q4 Contact Center Success in 2021

There are two types of business leaders as Q4 approaches — those that are sweating the possibility of high volume activity in Q4 and those looking forward to […]

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BPO Industry, BPO Partner Selection, Call Center Management, Customer Service