BPO Partner Selection

October 20, 2021

All Treats, No Tricks: Your Sweet Strategy for Outsource Call Center Selection

As a child, did you have a trick-or-treating strategy to maximize both the quality and quantity of your candy haul? Of course you did; when something is important, […]

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BPO Partner Selection

October 11, 2021

3 Must-Have Non-Voice Customer Support Strategies

By: Outsource Consultants

Is the time for talk dead? There’s a healthy debate rolling across businesses that rely on BPO services: what’s the right contact center balance between voice and non-voice […]

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BPO Partner Selection, Customer Service

September 14, 2021

3 Keys to Q4 Contact Center Success in 2021

By: Outsource Consultants

There are two types of business leaders as Q4 approaches — those that are sweating the possibility of high volume activity in Q4 and those looking forward to […]

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BPO Industry, BPO Partner Selection, Call Center Management, Customer Service

August 23, 2021

What’s Your Fantasy Football (or BPO Partner) Draft Strategy?

By: Outsource Consultants

Fantasy football has come a long way in the past couple of decades. Veterans of the game may recall hours-long drafts that featured a chalkboard to track picks, […]

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BPO Partner Selection

August 9, 2021

The Best Growth Opportunity in 2021: Outsourcing

By: Outsource Consultants

Why is 2021 the time for outsourcing? Because if you want to fly, you have to give up everything that weighs you down. No, I didn’t steal this […]

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BPO Industry, BPO Partner Selection, Cost Savings, Customer Service

July 26, 2021

The Top Call Center Services to Outsource in 2021

By: Outsource Consultants

Every business leader is running one of two businesses, whether they know it or not: their business as it existed before 2020 or their business as it will […]

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BPO Industry, BPO Partner Selection, Customer Service

July 19, 2021

Your Guide to the BPO-lympics

By: Outsource Consultants

Olympians don’t just “happen.” There are a lot of factors that contribute to Olympic success. Genetics, financial resources, access to top coaching, and exposure to the sport at […]

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BPO Industry, BPO Partner Selection, Cost Savings, Customer Service, Nearshore Outsourcing, Offshore Outsourcing

June 28, 2021

Don’t Get Caught Without Call Center Support in Q4

By: Outsource Consultants

The Q4 call center staffing crunch is real. And it’s coming. Contact center business leaders that outsource services to BPO providers often struggle to field enough qualified agents […]

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BPO Industry, BPO Partner Selection, Cost Savings, Customer Service, Nearshore Outsourcing, Offshore Outsourcing

June 7, 2021

Perfect Call Center Quiz: Finding the Right Partner for You

By: Outsource Consultants

We’ve all asked the question: “When will I find the right call center partner?” Maybe you’ve searched endlessly for a BPO partner that felt right. Or you’ve been […]

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BPO Partner Selection, Customer Service

May 19, 2021

How Outsourcing Holds the Key to Mitigating US Labor Shortages

By: Outsource Consultants

Having trouble filling positions that help your business drive revenue and growth? Is your call center scrambling to staff and find qualified agents? Sadly, you’re not alone, as […]

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BPO Industry, BPO Partner Selection, Cost Savings, Nearshore Outsourcing, Offshore Outsourcing